📍 Publix 770 — 8301 Champions Gate Boulevard, Champions Gate FL, 33896
Jan 6, 2026 → May 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 89 biz days
🕐 Clock stopped: Completed (May 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 22, 2026
73 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Apr 23 → May 15, 2026
16 business days (not counted)
▶ Clock Running
Status: Scheduled
May 15 → May 20, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 20 → May 20, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026Completed: May 20, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 22
Ready for Release
⏸ Paused
73
—
Apr 22 → Apr 23
Scheduled
▶ Running
1
2
Apr 23 → Apr 23
Entered
▶ Running
0
2
Apr 23 → May 15
Ready for Release
⏸ Paused
16
—
May 15 → May 20
Scheduled
▶ Running
3
5
May 20 → May 20
Tech On Site
▶ Running
0
5
Holding92.6d (excluded)
Coordinators5.0d
Field Work0.7d
Billing0.9d
✗ SLA Missed
Holding(excluded from total)
92.6 days
Coordinators
5.0 days
Over SLA
Field Work
0.7 days
Billing
0.9 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 20, 2026 (225 days early)
📅
94.6 daysTotal Age
⏱️
74.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
2.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.0 days stuck in "Ready for Release"
⏱️
Total Delay2.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
91.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/23/26 AJinerson - Clearing tech name and placing back into RFR to make room for tech to cover repairs.
🔧Work Performed
A trunk stock work order was requested to replace the scale and tower lights. The kiosk failed the pressure test. Completed the Higi PM.
🔍Technician Findings
The kiosk was functional but the scale and tower LED lights were not operational.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf