Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 6, 2026
40 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Mar 6 → Apr 1, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 6, 2026Completed: Apr 1, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 6
Ready for Release
⏸ Paused
40
—
Mar 6 → Apr 1
Scheduled
▶ Running
18
19
Apr 1 → Apr 1
Tech On Site
▶ Running
0
19
Holding42.6d (excluded)
Coordinators18.7d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
42.6 days
Coordinators
18.7 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Apr 1, 2026 (274 days early)
📅
59.6 daysTotal Age
⏱️
41.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
17.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay41.0 days stuck in "Ready for Release"
⏱️
Total Delay17.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
41.0d
Scheduled
18.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed Higi PM. The kiosk failed the pressure test and the PC won’t boot up after the cleaning was completed.
🔍Technician Findings
Kiosk was functioning normally.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Station WI-FI
📞
Call
Completed Apr 1, 2026
Field Technician Robert reported PC not booting up after cleaning out area. Top monitor black and blue no sync message appears. I advised tech to check cable connections, to verify they were properly secured. Robert also reported BP not maintaining pressure. Would need a new BP kit along with a new PC.