Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330681 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1812 — 136 Sapwood Drive, Myrtle Beach SC, 29579

Jan 6, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 6, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 6 Ready for Release ⏸ Paused 21 —
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Feb 6 → Feb 11 Scheduled ▶ Running 3 4
Feb 11 → Feb 11 Tech On Site ▶ Running 0 4
Holding 23.6d (excluded)
Coordinators 3.4d
Field Work 0.1d
✗ SLA Missed
Holding (excluded from total)
23.6 days
Coordinators
3.4 days
Over SLA
Field Work
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 11, 2026 (323 days early)
📅
25.6 days Total Age
⏱️
22.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 22.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
22.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/11/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
2/11/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330681
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 22.0 business days
👷
▶
4 Technician Assigned Feb 6, 3:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 30d 5h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-10T15:00:00.000+0000, 2026-02-11T15:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
🔧
Status: Tech On Site by Praelow Cameron Feb 11, 9:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 18h
✔️
Status: Completed by Praelow Cameron Feb 11, 10:40 AM
From: Tech On Site
To: Completed
Duration in Previous: 57m
⏱️
▶
2 3x Labor Added Feb 11, 10:49 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 15, 9:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 11h
📨
Status: Invoice Pending by Hannah Shaw Feb 15, 11:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 39m
🧾
▶
2 Invoice Created Feb 16, 12:03 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Feb 11, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-254042

Work Details (3)

Name Type Status Qty Amount Date
WL-03100759 Labor Open 0.5 $0.00 Feb 11, 10:49 AM
WL-03100760 Labor Open 1 $0.00 Feb 11, 10:49 AM
WL-03100761 Travel Open 6 $0.00 Feb 11, 10:49 AM

Details