Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330683 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 79 — 949 Grafton Street, Worcester MA, 01604

Jan 6, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 21 biz days overdue
Active: 38 biz days
Paused: 162 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸162d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 28, 2026
162 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 28 → Aug 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Aug 28 → Oct 22, 2026
37 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 28 Ready for Release ⏸ Paused 162 —
Aug 28 → Aug 28 Assigned ▶ Running 0 1
Aug 28 → Oct 22 Scheduled ▶ Running 37 38
Holding 164.6d (excluded)
⚠ Overdue
Holding (excluded from total)
164.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.7 days Total Age
⏱️
163.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Scheduled • 289 days old
🚨
Primary Delay 163.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
163.0d

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330683
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 163.0 business days
👷
▶
3 Technician Assigned Aug 28, 12:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 233d 1h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-08-31T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Aug 31, 1:33 PM
Scheduled For: 2026-09-17T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 2, 3:57 PM
Scheduled For: 2026-09-28T16:30:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 18, 10:34 AM
Scheduled For: 2026-10-06T16:30:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 1, 9:51 AM
Scheduled For: 2026-10-21T16:30:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 19, 9:21 AM
Scheduled For: 2026-11-04T17:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Nov 4, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details