Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330685 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1603 — 615 W Central Entrance, Duluth MN, 55811

Jan 6, 2026 → Oct 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (51 biz days late)
Active: 69 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Oct 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 8, 2026
125 business days (not counted)
41d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 3, 2026
41 business days (counted)
Running total: 42 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Sep 3 → Oct 14, 2026
27 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 69 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 8 Ready for Release ⏸ Paused 125 —
Jul 8 → Sep 3 Assigned ▶ Running 41 42
Sep 3 → Oct 14 Scheduled ▶ Running 27 69
Oct 14 → Oct 14 Tech On Site ▶ Running 0 69
Holding 127.6d (excluded)
Coordinators 69.5d
Field Work 0.1d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
127.6 days
Coordinators
69.5 days
Over SLA
Field Work
0.1 days
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 14, 2026 (78 days early)
📅
194.6 days Total Age
⏱️
126.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
68.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 126.0 days stuck in "Ready for Release"
⏱️
Total Delay 68.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
126.0d
Assigned
41.5d / 0.5d SLA
Scheduled
28.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/14/26 Traveled to site Completed PM Completed paperwork Closed WO
🔍 Technician Findings
Unit is plugged into wall outlet Unit needed 2026 PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330685
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 126.0 business days
👷
▶
2 Technician Assigned Jul 8, 4:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 182d 5h
🚨 42.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 11:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-10-14T14:00:00.000+0000
💵
Expenses Added Sep 3, 11:34 AM
Type: Expenses
Status: Open
Qty: 1
🚨 27.0 business days
💵
2x Expenses Added Oct 13, 11:20 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Ronnie Salone Oct 14, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 40d 22h
⏱️
2x Labor Added Oct 14, 10:06 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 10
⏱️
▶
2 Labor Added Oct 14, 10:52 AM
Labor Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 55m
🏁
Status: Closed by Ronnie Salone Oct 14, 11:03 AM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 15, 11:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Oct 15, 5:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.9 business days
🧾
Invoice Created Oct 17, 12:54 AM
Invoice Number: SM-275266

Bottlenecks

Assigned
Duration: 41.5 business days (threshold: 4.0 business hours)
Exceeded by 41.0 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Oct 14, 10:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-275266

Work Details (6)

Name Type Status Qty Amount Date
WL-03366310 Expenses Open 1 $0.00 Sep 3, 11:34 AM
WL-03427000 Expenses Open 1 $0.00 Oct 13, 11:20 PM
WL-03427001 Expenses Open 1 $0.00 Oct 13, 11:20 PM
WL-03427194 Labor Open 0.25 $0.00 Oct 14, 10:06 AM
WL-03427195 Travel Open 10 $0.00 Oct 14, 10:06 AM
WL-03427289 Labor Open 1 $0.00 Oct 14, 10:52 AM

Details