Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330696 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #696 — 3145 E. Broad Street, Mansfield TX, 76063

Jan 6, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 30 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Feb 20, 2026
22 business days (not counted)
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Canceled: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 20 Ready for Release ⏸ Paused 22 —
Feb 20 → Feb 20 Entered ▶ Running 0 1
Holding 33.6d (excluded)
Coordinators 0.0d
✗ SLA Missed
Holding (excluded from total)
33.6 days
Coordinators
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
31.6 days Total Age
⏱️
23.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 221 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
32.0d
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/20/2026jsells cancel and adding to repair work order WO-01352858
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330696
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 23.0 business days
🆕
Status: Entered by Jessica Sells Feb 20, 11:09 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 31d 0h, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details