Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330699 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6659 — 31020 John R Road, Madison Heights MI, 48071

Jan 6, 2026 → Apr 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 7, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 9, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 7 Ready for Release ⏸ Paused 62 —
Apr 7 → Apr 7 Assigned ▶ Running 0 1
Apr 7 → Apr 9 Scheduled ▶ Running 2 3
Apr 9 → Apr 9 Tech On Site ▶ Running 0 3
Holding 64.6d (excluded)
Coordinators 3.0d
Field Work 0.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
64.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 9, 2026 (266 days early)
📅
65.6 days Total Age
⏱️
63.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 63.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
63.0d
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
04/09/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature. Kiosk is fully operational. Manometer ID 251005
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330699
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 63.0 business days
👷
▶
4 Technician Assigned Apr 7, 12:08 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 90d 1h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-09T20:45:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Apr 9, 2:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
5x Labor Added Apr 9, 7:49 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 1.5, 28, 60
✔️
Status: Completed by MICHAEL HUFFMAN Apr 9, 7:54 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 3m, 0m
📄
Status: Ready to Bill by Hannah Shaw Apr 10, 5:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 26m
📨
Status: Invoice Pending by Hannah Shaw Apr 10, 5:56 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 34m, 0m
⏳ 0.8 business days
🧾
Invoice Created Apr 12, 8:07 AM
Invoice Number: SM-259032

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Apr 9, 4:45 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-259032

Work Details (5)

Name Type Status Qty Amount Date
WL-03180585 Labor Open 0.5 $0.00 Apr 9, 7:49 PM
WL-03180586 Labor Open 1 $0.00 Apr 9, 7:49 PM
WL-03180587 Labor Open 1.5 $0.00 Apr 9, 7:49 PM
WL-03180588 Travel Open 28 $0.00 Apr 9, 7:49 PM
WL-03180589 Travel Open 60 $0.00 Apr 9, 7:49 PM

Details