📍 Sam's Club #4911 — 1740 North FM Highway 157, Mansfield TX, 76063
Jan 6, 2026 → Mar 5, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Feb 26, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 5, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026Completed: Mar 5, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 20
Ready for Release
⏸ Paused
8
—
Jan 20 → Jan 20
Assigned
▶ Running
0
1
Jan 20 → Feb 26
Ready for Release
⏸ Paused
26
—
Feb 26 → Feb 26
Assigned
▶ Running
0
1
Feb 26 → Mar 5
Scheduled
▶ Running
5
6
Mar 5 → Mar 5
Tech On Site
▶ Running
0
6
Holding37.6d (excluded)
Coordinators5.9d
Field Work0.7d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
37.6 days
Coordinators
5.9 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Mar 5, 2026 (301 days early)
📅
40.6 daysTotal Age
⏱️
27.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
4.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay27.0 days stuck in "Ready for Release"
⏱️
Total Delay4.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
36.0d
Assigned
0.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed preventative maintenance. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
3/5/2026 Zachary Stieben arrived on site. Located Higi Kiosk to be PM'd.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf