Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸70d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Jul 10, 2026
70 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 14, 2026
2 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Completed: Jul 14, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Mar 25
Ready for Release
⏸ Paused
53
—
Mar 25 → Mar 31
Scheduled
▶ Running
4
5
Mar 31 → Mar 31
Reschedule
▶ Running
0
5
Mar 31 → Mar 31
Entered
▶ Running
0
5
Mar 31 → Jul 10
Ready for Release
⏸ Paused
70
—
Jul 10 → Jul 14
Scheduled
▶ Running
2
7
Holding126.6d (excluded)
Coordinators5.6d
Billing8.0d
✗ SLA Missed
Holding(excluded from total)
126.6 days
Coordinators
5.6 days
Over SLA
Billing
8.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jul 14, 2026 (170 days early)
📅
130.2 daysTotal Age
⏱️
71.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
8.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay71.0 days stuck in "Ready for Release"
⏱️
Total Delay8.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
125.0d
Scheduled
5.5d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM procedure
Vacuumed kiosk
Cleaned touchscreen
Calibrated touchscreen
BP test
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Set power on after power fail to power on in BIOS
Uploaded photos
🔍Technician Findings
Kiosk online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf