Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330712 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6609 — 34220 MONTEREY AVE, Palm Desert CA, 92211

Jan 6, 2026 → Sep 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Sep 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Aug 18, 2026
154 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 18 → Aug 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Sep 1, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 1 → Sep 2, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Aug 18 Ready for Release ⏸ Paused 154 —
Aug 18 → Aug 18 Assigned ▶ Running 0 1
Aug 18 → Sep 1 Scheduled ▶ Running 10 11
Sep 1 → Sep 2 Tech On Site ▶ Running 1 12
Sep 2 → Sep 2 Scheduled ▶ Running 0 12
Holding 156.6d (excluded)
Coordinators 11.0d
Field Work 4.6d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
156.6 days
Coordinators
11.0 days
Over SLA
Field Work
4.6 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 7, 2026 (115 days early)
📅
168.6 days Total Age
⏱️
155.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 155.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
155.0d
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Found unit in pharmacy area - documented pictures of unit - inspected leveling feet which were found to not be set properly allowing the unit to be moved back and forth easily, set down leveling feet - HIGI rear seat LEDs not working - opened seat and inspected hinges - all 4 screws on locking arm were loose, tightened - performed a bp test successfully verifying stop button worked - powered off unit - vacuumed and wiped down unit exterior and interior - connected combined calibration tool and keyboard to POC - powered on unit - proceed to run combined calibration tool - calibration, transducer and pressure check passed- verified and calibrated weight scale - calibrated touch screen - completed checklist, cleaned up work site and checked out with site manager
🔍 Technician Findings
Found unit in need of PM
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330712
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 155.0 business days
👷
▶
3 Technician Assigned Aug 18, 11:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 223d 0h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-08-26T22:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 19, 11:48 AM
Scheduled For: 2026-08-27T22:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Michael Burris Aug 26, 10:32 AM
Scheduled For: 2026-08-27T20:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Aug 26, 5:46 PM
Scheduled For: 2026-09-01T20:00:00.000+0000
⏳ 4.8 business days
🚗
▶
2 2x Travel Added Sep 1, 3:21 PM
2x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Jeffrey Pastor
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 4h
🗓️
▶
4 Status: Scheduled Sep 2, 4:43 AM
Status: Scheduled → Dispatch Scheduled → Status: Completed → Labor Added
📅
Dispatch Scheduled by Jeffrey Pastor
Scheduled For: 2026-09-01T17:00:00.000+0000
✔️
Status: Completed by Jeffrey Pastor
From: Scheduled
To: Completed
Duration in Previous: 1m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
⏳ 3.0 business days
🏁
Status: Closed by Jeffrey Pastor Sep 7, 4:27 PM
From: Completed
To: Closed
Duration in Previous: 5d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 9, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
Status: Invoice Pending by Hannah Shaw Sep 9, 10:37 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 5m, 0m
🧾
Invoice Created Sep 9, 3:24 PM
Invoice Number: SM-272360

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jeffrey Pastor
Scheduled
Sep 1, 1:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-272360

Work Details (3)

Name Type Status Qty Amount Date
WL-03362353 Travel Open 125 $0.00 Sep 1, 3:21 PM
WL-03362354 Labor Open 1 $0.00 Sep 1, 3:21 PM
WL-03363578 Labor Open 2.5 $0.00 Sep 2, 4:46 AM

Details