Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330716 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6781 — 201 Golden Triangle Blvd, Keller TX, 76248

Jan 6, 2026 → Jun 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Jun 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → May 6, 2026
75 business days (not counted)
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 29 → Jun 5, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 5 → Jun 6, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → May 6 Ready for Release ⏸ Paused 75 —
May 6 → May 6 Entered ▶ Running 0 1
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 1
May 29 → Jun 5 Scheduled ▶ Running 5 6
Jun 5 → Jun 6 Tech On Site ▶ Running 0 6
Holding 103.6d (excluded)
Coordinators 6.0d
Field Work 0.9d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
103.6 days
Coordinators
6.0 days
Over SLA
Field Work
0.9 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 6, 2026 (208 days early)
📅
105.6 days Total Age
⏱️
76.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 76.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
102.0d
Assigned
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I Completed the PM on the unit. I function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
Pm
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330716
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
✅
Status: Ready for Release by Kaitlyn Kelch Jan 20, 10:41 AM
From: Assigned
To: Ready for Release
Duration in Previous: 14m
🚨 76.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:28 AM
From: Ready for Release, Entered
To: Entered, Ready for Release
Duration in Previous: 105d 22h, 0m
🚨 17.0 business days
👷
▶
4 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-03T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 1, 1:03 PM
Scheduled For: 2026-06-05T16:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Christopher Womack Jun 5, 12:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
▶
2 3x Labor Added Jun 5, 10:47 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 11m, 0m
⏳ 2.1 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 9, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 11h
📨
▶
3 Status: Invoice Pending Jun 9, 11:36 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-264270
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Jun 5, 12:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-264270

Work Details (3)

Name Type Status Qty Amount Date
WL-03251193 Labor Open 0.5 $0.00 Jun 5, 10:47 PM
WL-03251194 Labor Open 1 $0.00 Jun 5, 10:47 PM
WL-03251195 Travel Open 5 $0.00 Jun 5, 10:47 PM

Details