Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330722 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8282 — 2900 West Wheatland Road, Dallas TX, 75237

Jan 6, 2026 → Sep 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 57 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Sep 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 20, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 25, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 10, 2026
8 business days (counted)
Running total: 35 of ? biz days used
15d
▶ Clock Running
Status: Reschedule
Mar 10 → Mar 31, 2026
15 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 50 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 50 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Apr 15 → May 6, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 50 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 50 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 50 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Sep 2, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 14, 2026
6 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 14 → Sep 14, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 14, 2026
Show SLA Clock Detail (24 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 20 Ready for Release ⏸ Paused 8 —
Jan 20 → Jan 20 Assigned ▶ Running 0 1
Jan 20 → Feb 25 Scheduled ▶ Running 25 26
Feb 25 → Feb 26 Reschedule ▶ Running 1 27
Feb 26 → Feb 26 Assigned ▶ Running 0 27
Feb 26 → Mar 10 Scheduled ▶ Running 8 35
Mar 10 → Mar 31 Reschedule ▶ Running 15 50
Mar 31 → Mar 31 Entered ▶ Running 0 50
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 50
Apr 15 → Apr 15 Entered ▶ Running 0 50
Apr 15 → May 6 Ready for Release ⏸ Paused 15 —
May 6 → May 6 Assigned ▶ Running 0 50
May 6 → May 6 Entered ▶ Running 0 50
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 50
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 50
Jun 23 → Sep 2 Ready for Release ⏸ Paused 50 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 51
Sep 3 → Sep 3 Assigned ▶ Running 0 51
Sep 3 → Sep 14 Scheduled ▶ Running 6 57
Sep 14 → Sep 14 Tech On Site ▶ Running 0 57
Holding 123.0d (excluded)
Coordinators 60.5d
Field Work 0.8d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
123.0 days
Coordinators
60.5 days
Over SLA
Field Work
0.8 days
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 14, 2026 (108 days early)
📅
173.6 days Total Age
⏱️
50.6d in Ready for Release Longest Stage
🔄
22 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 50.6 days stuck in "Ready for Release"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
121.4d
Assigned
0.4d / 0.5d SLA
Scheduled
41.2d / 2.0d SLA
Reschedule
17.2d / 2.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330722
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 20, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 13d 0h
📅
▶
2 Dispatch Scheduled Jan 20, 10:32 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 2:43 PM
Scheduled For: 2026-01-30T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 4:24 PM
Scheduled For: 2026-02-06T15:00:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 2, 5:05 PM
Scheduled For: 2026-02-10T19:00:00.000+0000
⏳ 2.9 business days
📅
▶
2 Dispatch Scheduled Feb 4, 10:22 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-11T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 4:02 PM
Scheduled For: 2026-02-12T15:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Feb 9, 9:30 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-12T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 10:42 AM
Scheduled For: 2026-02-13T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 2:45 PM
Scheduled For: 2026-02-27T18:30:00.000+0000
🚨 11.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 25, 11:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 36d 0h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 26, 12:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 1h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T18:00:00.000+0000, 2026-03-03T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 27, 9:11 AM
Scheduled For: 2026-03-03T20:00:00.000+0000, 2026-03-03T19:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 27, 9:41 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-03T20:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 27, 2:02 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-05T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 9:08 AM
Scheduled For: 2026-03-05T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 2, 9:19 AM
Scheduled For: 2026-03-06T19:30:00.000+0000, 2026-03-05T20:00:00.000+0000, 2026-03-05T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 3, 9:18 AM
Scheduled For: 2026-03-12T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Mar 10, 10:57 AM
Scheduled For: 2026-03-13T19:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Mar 10, 12:32 PM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 23h
🚨 15.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 20d 9h, 0m
🚨 12.3 business days
👷
▶
2 Technician Assigned Apr 15, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 15d 16h
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 2:11 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 12m, 0m
🚨 16.0 business days
👷
▶
2 Technician Assigned May 6, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 20d 19h
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:32 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 21m, 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 23h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 3h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-14T15:30:00.000+0000
⚠️ 6.9 business days
🔧
Status: Tech On Site by Christopher Womack Sep 14, 11:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 18h
⏱️
▶
2 3x Labor Added Sep 14, 6:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 15m, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 12:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Sep 16, 5:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Sep 18, 7:10 PM
Invoice Number: SM-272855

Bottlenecks

Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Reschedule
Duration: 15.2 business days (threshold: 2.0 business days)
Exceeded by 13.2 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Sep 14, 11:30 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-272855

Work Details (3)

Name Type Status Qty Amount Date
WL-03381414 Labor Open 1 $0.00 Sep 14, 6:09 PM
WL-03381415 Labor Open 1 $0.00 Sep 14, 6:09 PM
WL-03381416 Travel Open 35 $0.00 Sep 14, 6:09 PM

Details