Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (63 biz days late)
Active: 81 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Oct 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
48d
▶ Clock Running
Status: Assigned
Apr 16 → Jun 25, 2026
48 business days (counted)
Running total: 49 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Sep 2, 2026
48 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 14, 2026
28 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 20, 2026
4 business days (counted)
Running total: 81 of ? biz days used
Created: Jan 6, 2026Completed: Oct 20, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 16
Ready for Release
⏸ Paused
69
—
Apr 16 → Jun 25
Assigned
▶ Running
48
49
Jun 25 → Sep 2
Ready for Release
⏸ Paused
48
—
Sep 2 → Oct 14
Ready for Scheduling
▶ Running
28
77
Oct 14 → Oct 14
Assigned
▶ Running
0
77
Oct 14 → Oct 20
Scheduled
▶ Running
4
81
Holding120.3d (excluded)
Coordinators82.6d
Billing0.7d
✗ SLA Missed
Holding(excluded from total)
120.3 days
Coordinators
82.6 days
Over SLA
Billing
0.7 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 19, 2026 (73 days early)
📅
197.6 daysTotal Age
⏱️
70.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
80.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay70.0 days stuck in "Ready for Release"
⏱️
Total Delay80.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
118.7d
Assigned
49.0d / 0.5d SLA
Ready for Scheduling
28.8d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.21.26 hshaw - cust signature on FSR V-2
🔧Work Performed
10/19/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍Technician Findings
Kiosk is fully operational.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf