Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330729 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 634 — 3446 Winder Highway, Flowery Branch GA, 30542

Jan 6, 2026 → Jul 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 118 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → May 8, 2026
28 business days (not counted)
▶ Clock Running
Status: Scheduled
May 8 → May 15, 2026
5 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
May 15 → May 15, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
May 15 → Jul 10, 2026
37 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 14, 2026
2 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 14, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 25 Ready for Release ⏸ Paused 53 —
Mar 25 → Mar 31 Scheduled ▶ Running 4 5
Mar 31 → Mar 31 Reschedule ▶ Running 0 5
Mar 31 → Mar 31 Entered ▶ Running 0 5
Mar 31 → May 8 Ready for Release ⏸ Paused 28 —
May 8 → May 15 Scheduled ▶ Running 5 10
May 15 → May 15 Entered ▶ Running 0 10
May 15 → Jul 10 Ready for Release ⏸ Paused 37 —
Jul 10 → Jul 14 Scheduled ▶ Running 2 12
Holding 122.1d (excluded)
Coordinators 10.9d
Billing 8.0d
✗ SLA Missed
Holding (excluded from total)
122.1 days
Coordinators
10.9 days
Over SLA
Billing
8.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 14, 2026 (170 days early)
📅
130.2 days Total Age
⏱️
54.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
120.5d
Scheduled
10.9d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Storm keypad working as expected Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330729
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 54.0 business days
📅
▶
3 Dispatch Scheduled Mar 25, 5:46 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 77d 6h
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
⏳ 3.8 business days
🔄
Status: Reschedule by Rhea Berry Mar 30, 9:41 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 3h
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 16m, 0m
🚨 29.3 business days
🗓️
▶
3 Status: Scheduled May 8, 5:18 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-12T18:45:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Abby Jinerson May 13, 8:44 AM
Scheduled For: 2026-05-15T19:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Abby Jinerson May 15, 3:37 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 22h, 0m
🚨 38.0 business days
👷
▶
3 Technician Assigned Jul 10, 4:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-13T14:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 56d 0h
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Jul 14, 12:52 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 8h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 14, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 28m
⚠️ 8.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jul 13, 10:45 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-268130

Work Details (4)

Name Type Status Qty Amount Date
WL-03292808 Labor Open 0.25 $0.00 Jul 14, 12:52 AM
WL-03292809 Labor Open 1 $0.00 Jul 14, 12:52 AM
WL-03292810 Expenses Open 1 $0.00 Jul 14, 12:52 AM
WL-03292811 Travel Open 2 $0.00 Jul 14, 12:52 AM

Details