Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330730 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 427 — 3972 Town Center Boulevard, Orlando FL, 32837

Jan 6, 2026 → Jun 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Jun 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 10, 2026
107 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 11, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 10 Ready for Release ⏸ Paused 107 —
Jun 10 → Jun 11 Scheduled ▶ Running 1 2
Jun 11 → Jun 11 Tech On Site ▶ Running 0 2
Holding 109.6d (excluded)
Coordinators 1.3d
Field Work 0.8d
Billing 4.9d
✗ SLA Missed
Holding (excluded from total)
109.6 days
Coordinators
1.3 days
Field Work
0.8 days
Billing
4.9 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jun 11, 2026 (203 days early)
📅
109.6 days Total Age
⏱️
108.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 108.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
108.0d
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330730
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 108.0 business days
👷
▶
3 Technician Assigned Jun 10, 5:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-11T17:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 154d 6h
🔧
Status: Tech On Site by Robert Lewis Jun 11, 9:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15h 37m
💵
3x Expenses Added Jun 11, 9:28 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 14
⏱️
2x Labor Added Jun 11, 9:46 AM
Type: Labor
Status: Open
Qty: 1, 0.33333
✔️
Status: Completed by Robert Lewis Jun 11, 10:05 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
📅
▶
2 Dispatch Scheduled Jun 11, 11:58 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-11T13:00:00.000+0000
🏁
Status: Closed by Robert Lewis Jun 11, 3:34 PM
From: Completed
To: Closed
Duration in Previous: 5h 28m
📄
Status: Ready to Bill by Timothy Amburgey Jun 12, 12:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 2m
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Jun 19, 10:28 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-265190
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jun 11, 9:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-265190

Work Details (5)

Name Type Status Qty Amount Date
WL-03256281 Expenses Open 1 $0.00 Jun 11, 9:28 AM
WL-03256282 Travel Open 14 $0.00 Jun 11, 9:28 AM
WL-03256283 Expenses Open 1 $0.00 Jun 11, 9:28 AM
WL-03256307 Labor Open 1 $0.00 Jun 11, 9:46 AM
WL-03256308 Labor Open 0.33333 $0.00 Jun 11, 9:46 AM

Details