Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330732 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 William M. McDonald YMCA — 2701 Moresby Street, Fort Worth TX, 76105

Jan 6, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 16 biz days overdue
Active: 33 biz days
Paused: 167 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 3, 2026
166 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 25, 2026
15 business days (counted)
Running total: 16 of ? biz days used
16d
▶ Clock Running
Status: On Hold
Sep 25 → Oct 20, 2026
16 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Canceled
Oct 20 → Oct 21, 2026
1 business day (counted)
Running total: 33 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 21 → Oct 22, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 22 → Oct 22, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 3 Ready for Release ⏸ Paused 166 —
Sep 3 → Sep 25 Assigned ▶ Running 15 16
Sep 25 → Oct 20 On Hold ▶ Running 16 32
Oct 20 → Oct 20 Entered ▶ Running 0 32
Oct 20 → Oct 21 Canceled ▶ Running 1 33
Oct 21 → Oct 22 Ready for Release ⏸ Paused 1 —
Oct 22 → Oct 22 Ready for Scheduling ▶ Running 0 33
Oct 22 → Oct 22 On Hold ▶ Running 0 33
Holding 187.2d (excluded)
Coordinators 15.4d
⚠ Overdue
Holding (excluded from total)
187.2 days
Coordinators
15.4 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.9 days Total Age
⏱️
167.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 289 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
18.6d
Ready for Release
168.6d
Assigned
15.4d / 0.5d SLA
Canceled
1.6d
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


10/22/26 MArnold- Placing back On Hold until we know Higi wants to move forward

Chattered ASM on how to proceed

10/20/26 lcoonrod cancelling PM and adding to repair WO-01435822

9/25/26 MArnold- Chattered ASM for update


9/17/26 Marnold- Chattered ASM for update


9/15/26 MArnold- Chattered ASM on how to proceed.


9/15/26 MArnold- I spoke with Alyssa who stated they canceled their contract with HIGI and that someone is supposed to pick up the unit. 


9/3 KKelch called site to schedule for 9/17 with arrival between 3 and 4 pm. Left info. 

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330732
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 167.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 239d 6h
🚨 15.9 business days
⏸️
Status: On Hold by Nicole Floyd Sep 25, 9:27 AM
From: Assigned
To: On Hold
Duration in Previous: 21d 16h
🚨 17.0 business days
🆕
Status: Entered by Leona Coonrod Oct 20, 2:56 PM
From: On Hold, Entered
To: Entered, Canceled
Duration in Previous: 25d 5h, 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Oct 21, 3:17 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 0h
⏳ 2.0 business days
📅
▶
2 Status: Ready for Scheduling Oct 22, 5:10 PM
Status: Ready for Scheduling → Status: On Hold
⏸️
Status: On Hold by Melissa Arnold
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 15.4 business days (threshold: 4.0 business hours)
Exceeded by 14.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:13 PM
Invoice #
N/A

Details