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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330733 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 City Of Gainesville 00001 — 222 East University Avenue, Gainesville FL, 32602

Jan 6, 2026 → Sep 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (Sep 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 9, 2026
169 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 15, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 18, 2026
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 9 Ready for Release ⏸ Paused 169 —
Sep 9 → Sep 15 Ready for Scheduling ▶ Running 4 5
Sep 15 → Sep 15 Assigned ▶ Running 0 5
Sep 15 → Sep 18 Scheduled ▶ Running 3 8
Sep 18 → Sep 18 Tech On Site ▶ Running 0 8
Holding 171.6d (excluded)
Coordinators 8.8d
Field Work 1.0d
Billing 1.0d
✗ SLA Missed
Holding (excluded from total)
171.6 days
Coordinators
8.8 days
Over SLA
Field Work
1.0 days
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 19, 2026 (103 days early)
📅
177.6 days Total Age
⏱️
170.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 170.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
170.0d
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/9/26 MArnold- POC called back to confirm the contact and equipment info.

Address Confirmed: Yes

Unit on site: Yes

Unit located in a public place: in wellness center.

Scheduling ahead needed: Stop by

Certain day or time: 7am- 5pmM-F

Confirmed contact: yes Address Confirmed: Yes

Unit on site: Yes

Unit located in a public place: in wellness center.

Scheduling ahead needed: Stop by

Certain day or time: 7am- 5pmM-F

Confirmed contact: yes Kevin Culpepper 352-393-8831

Culpepperk1@cityofgainesville.org


9/9/26 MArnold- LM to confirm contact and equipment information. 


9/8/26 MArnold- POC called back and left a message to call back LM to confirm contact and equipment information. 


9/3/26 Marnold- LM to confirm contact and equipment information. Phone number found on a previous work order. Called 352-393-8831 

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01330733
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 170.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 9, 1:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 245d 2h
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Sep 15, 12:00 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 22h
🗓️
Status: Scheduled by Brittany Baggett
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-09-18T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Lewis Sep 18, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 23h
💵
5x Expenses Added Sep 18, 12:59 PM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 2.41667, 118
✔️
Status: Completed by Robert Lewis Sep 18, 1:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 9m
🏁
Status: Closed by Robert Lewis Sep 18, 9:06 PM
From: Completed
To: Closed
Duration in Previous: 8h 0m
⏳ 1.4 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 21, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 12h
📨
▶
2 Status: Invoice Pending Sep 21, 5:53 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-273282

Bottlenecks

Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 18, 11:00 AM
Created
Jan 6, 2:13 PM
Invoice #
SM-273282

Work Details (5)

Name Type Status Qty Amount Date
WL-03389202 Expenses Open 1 $0.00 Sep 18, 12:59 PM
WL-03389203 Labor Open 2.41667 $0.00 Sep 18, 12:59 PM
WL-03389204 Expenses Open 1 $0.00 Sep 18, 12:59 PM
WL-03389205 Labor Open 1 $0.00 Sep 18, 12:59 PM
WL-03389206 Travel Open 118 $0.00 Sep 18, 12:59 PM

Details