Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330738 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1445 — 1112 Key Plaza, Key West FL, 33040

Jan 6, 2026 → Jul 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Jul 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 24, 2026
137 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 30, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 30 → Jul 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 24 Ready for Release ⏸ Paused 137 —
Jul 24 → Jul 30 Scheduled ▶ Running 4 5
Jul 30 → Jul 30 Tech On Site ▶ Running 0 5
Holding 139.6d (excluded)
Coordinators 5.0d
Field Work 1.2d
Billing 3.0d
✗ SLA Missed
Holding (excluded from total)
139.6 days
Coordinators
5.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
3.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 31, 2026 (153 days early)
📅
143.0 days Total Age
⏱️
138.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 138.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
138.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Working kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330738
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 138.0 business days
👷
▶
4 Technician Assigned Jul 24, 11:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-30T16:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 198d 0h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-30T15:30:00.000+0000, 2026-07-30T16:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Rob Rivera Jul 30, 1:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
✔️
Status: Completed by Rob Rivera Jul 30, 2:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 56m
🚗
3x Travel Added Jul 30, 9:58 PM
Type: Travel, Labor
Status: Open
Qty: 2, 1, 0.5
🏁
Status: Closed by Rob Rivera Jul 30, 10:57 PM
From: Completed
To: Closed
Duration in Previous: 8h 46m
📄
Status: Ready to Bill by Timothy Amburgey Jul 31, 11:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 26m
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Aug 4, 9:41 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-269265
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jul 30, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-269265

Work Details (3)

Name Type Status Qty Amount Date
WL-03315164 Travel Open 2 $0.00 Jul 30, 9:58 PM
WL-03315165 Labor Open 1 $0.00 Jul 30, 9:58 PM
WL-03315166 Labor Open 0.5 $0.00 Jul 30, 9:58 PM

Details