Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330745 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 499 — 3830 South Highway A1A, Melbourne Beach FL, 32951

Jan 6, 2026 → Jul 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Jul 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 20, 2026
133 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 20 → Jul 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 20 → Jul 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 20 Ready for Release ⏸ Paused 133 —
Jul 20 → Jul 20 Scheduled ▶ Running 0 1
Jul 20 → Jul 21 Tech On Site ▶ Running 1 2
Holding 135.6d (excluded)
Coordinators 1.0d
Field Work 0.6d
Billing 1.9d
✗ SLA Missed
Holding (excluded from total)
135.6 days
Coordinators
1.0 days
Field Work
0.6 days
Billing
1.9 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 21, 2026 (163 days early)
📅
134.9 days Total Age
⏱️
134.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 134.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
134.0d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330745
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 134.0 business days
👷
▶
3 Technician Assigned Jul 20, 9:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-07-20T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 193d 22h
📅
Dispatch Scheduled by Abby Jinerson Jul 20, 9:35 AM
Scheduled For: 2026-07-20T17:30:00.000+0000
🔧
Status: Tech On Site by Robert Lewis Jul 20, 5:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8h 1m
💵
4x Expenses Added Jul 20, 5:54 PM
Type: Expenses, Labor, Travel
Status: Open
Qty: 1, 0.91666666666667, 35
✔️
▶
2 Status: Completed Jul 20, 10:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.2 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 22, 12:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Jul 27, 8:24 AM
Invoice Number: SM-268130

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jul 20, 1:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-268130

Work Details (4)

Name Type Status Qty Amount Date
WL-03300571 Expenses Open 1 $0.00 Jul 20, 5:54 PM
WL-03300572 Labor Open 0.91666666666667 $0.00 Jul 20, 5:54 PM
WL-03300573 Travel Open 35 $0.00 Jul 20, 5:54 PM
WL-03300574 Labor Open 1 $0.00 Jul 20, 5:54 PM

Details