Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 32 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 16, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 4, 2026
31 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 6, 2026Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 16
Ready for Release
⏸ Paused
7
—
Jan 16 → Jan 16
Assigned
▶ Running
0
1
Jan 16 → Mar 4
Scheduled
▶ Running
31
32
Mar 4 → Mar 4
Tech On Site
▶ Running
0
32
Holding9.6d (excluded)
Coordinators31.4d
Field Work1.3d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
9.6 days
Coordinators
31.4 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (139 days left)
📅
39.9 daysTotal Age
⏱️
31.4d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
30.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 220 days old
🚨
Primary Delay31.4 days stuck in "Scheduled"
⏱️
Total Delay30.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.0d / 0.5d SLA
Scheduled
31.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM Service
🔍Technician Findings
Working kiosk and online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf