Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330753 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 Publix 1461 — 1520 John Sims Parkway East, Niceville FL, 32578

Jan 6, 2026 → Feb 20, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 12, 2026
✗ SLA Missed (11 biz days late)
Active: 15 biz days
Paused: 16 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 30, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 20, 2026
14 business days (counted)
Running total: 15 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 15 of 4 biz days used
Created: Jan 6, 2026 Completed: Feb 20, 2026
Business Days Used 15 / 4
0 4d budget +11d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1 / 4
Jan 7 → Jan 30 Ready for Release ⏸ Paused 16 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1 / 4
Jan 30 → Feb 20 Scheduled ▶ Running 14 15 / 4
Feb 20 → Feb 20 Tech On Site ▶ Running 0 15 / 4
Holding 18.6d (excluded)
Coordinators 15.0d
Field Work 0.1d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
18.6 days
Coordinators
15.0 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
31.6 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
18.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 18.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
17.0d
Assigned
0.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed 2 leveler feet.
🔍 Technician Findings
Kiosk is operational. Missing leveler feet
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330753
Type: Repair/PM
Priority: P4
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 17.0 business days
👷
▶
4 Technician Assigned Jan 30, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 23d 0h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-02T18:45:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 2.9 business days
📅
Dispatch Scheduled by Craig Walker Feb 3, 7:35 AM
Scheduled For: 2026-02-09T18:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 4, 12:28 PM
Scheduled For: 2026-02-10T18:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 5, 2:03 PM
Scheduled For: 2026-02-10T19:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 10:49 AM
Scheduled For: 2026-02-16T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 11, 4:34 PM
Scheduled For: 2026-02-20T19:30:00.000+0000
⚠️ 6.9 business days
💵
Expenses Added Feb 20, 2:12 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 20, 2:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 18
🔩
▶
2 Parts Added Feb 20, 3:15 PM
Parts Added → Status: Tech On Site
🔧
Status: Tech On Site by Craig Walker
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 4h
⏱️
▶
2 Labor Added Feb 20, 3:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 20m
🏁
Status: Closed by Craig Walker Feb 20, 3:46 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 6.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 4:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 12h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Craig Walker
Scheduled
Feb 20, 2:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-255293

Work Details (5)

Name Type Status Qty Amount Date
WL-03114077 Expenses Open 1 $0.00 Feb 20, 2:12 PM
WL-03114105 Labor Open 0.75 $0.00 Feb 20, 2:21 PM
WL-03114106 Travel Open 18 $0.00 Feb 20, 2:21 PM
WL-03114223 Parts Open 2 $0.00 Feb 20, 3:15 PM
WL-03114265 Labor Open 1.25 $0.00 Feb 20, 3:37 PM

Details