Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330768 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 872 — 4760 West Hillsboro Boulevard, Coconut Creek FL, 33073

Jan 6, 2026 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 16, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 6, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 16 Ready for Release ⏸ Paused 7 —
Jan 16 → Jan 16 Assigned ▶ Running 0 1
Jan 16 → Feb 6 Scheduled ▶ Running 14 15
Feb 6 → Feb 6 Tech On Site ▶ Running 0 15
Holding 9.6d (excluded)
Coordinators 14.4d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
9.6 days
Coordinators
14.4 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 7, 2026 (327 days early)
📅
22.6 days Total Age
⏱️
14.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 14.3 days stuck in "Scheduled"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.0d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330768
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Jan 16, 4:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 6h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-23T18:30:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 1.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 9:19 AM
Scheduled For: 2026-01-22T19:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 20, 8:56 AM
Scheduled For: 2026-02-02T17:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 3, 10:50 AM
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 5, 3:00 PM
Scheduled For: 2026-02-06T17:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Feb 6, 2:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 21h
✔️
Status: Completed by Rob Rivera Feb 6, 3:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⏱️
▶
2 3x Labor Added Feb 6, 11:11 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 8h 6m
⏳ 4.1 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 9:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
📨
▶
2 Status: Invoice Pending Feb 12, 10:45 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253774

Bottlenecks

Scheduled
Duration: 14.3 business days (threshold: 2.0 business days)
Exceeded by 12.3 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 6, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-253774

Work Details (3)

Name Type Status Qty Amount Date
WL-03096398 Labor Open 0.5 $0.00 Feb 6, 11:11 PM
WL-03096399 Travel Open 2 $0.00 Feb 6, 11:11 PM
WL-03096400 Labor Open 1 $0.00 Feb 6, 11:11 PM

Details