Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330773 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 560 — 3200 Holcomb Bridge Road, Norcross GA, 30092

Jan 6, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 25 Ready for Release ⏸ Paused 53 —
Mar 25 → Mar 31 Scheduled ▶ Running 4 5
Holding 55.6d (excluded)
Coordinators 3.8d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
55.6 days
Coordinators
3.8 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 31, 2026 (275 days early)
📅
58.1 days Total Age
⏱️
54.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
54.0d
Scheduled
3.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Unplugged usb cable from storm keypad and plugged back in Stuttering in headphones and constant no more tests message Rebooted PC No change Follow-up to replace storm keypad Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online Storm keypad not working correctly
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330773
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 54.0 business days
📅
▶
3 Dispatch Scheduled Mar 25, 5:51 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 77d 6h
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
⏳ 3.8 business days
⏱️
▶
2 6x Labor Added Mar 31, 12:24 AM
6x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 1, 3:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
Status: Invoice Pending by Hannah Shaw Apr 1, 4:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 43m, 0m
⏳ 4.0 business days
🧾
Invoice Created Apr 6, 10:50 AM
Invoice Number: SM-258100

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Mar 30, 1:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-258100

Work Details (6)

Name Type Status Qty Amount Date
WL-03166357 Labor Open 0.75 $0.00 Mar 31, 12:24 AM
WL-03166358 Labor Open 1 $0.00 Mar 31, 12:24 AM
WL-03166359 Labor Open 1 $0.00 Mar 31, 12:24 AM
WL-03166360 Expenses Open 1 $0.00 Mar 31, 12:24 AM
WL-03166361 Travel Open 16 $0.00 Mar 31, 12:24 AM
WL-03166362 Travel Open 24 $0.00 Mar 31, 12:24 AM

Details