Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330776 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 72 — 57 Main Street, Westfield MA, 01085

Jan 6, 2026 → Jul 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (5 biz days late)
Active: 23 biz days
Paused: 103 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jun 2, 2026
101 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 2 → Jun 4, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jun 4 → Jul 8, 2026
22 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 8, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jun 2 Ready for Release ⏸ Paused 101 —
Jun 2 → Jun 2 Assigned ▶ Running 0 1
Jun 2 → Jun 2 Scheduled ▶ Running 0 1
Jun 2 → Jun 2 Entered ▶ Running 0 1
Jun 2 → Jun 4 Ready for Release ⏸ Paused 2 —
Jun 4 → Jun 4 Assigned ▶ Running 0 1
Jun 4 → Jul 8 Scheduled ▶ Running 22 23
Holding 106.6d (excluded)
Coordinators 23.0d
Field Work 0.0d
Billing 11.0d
✗ SLA Missed
Holding (excluded from total)
106.6 days
Coordinators
23.0 days
Over SLA
Field Work
0.0 days
Billing
11.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 8, 2026 (176 days early)
📅
126.6 days Total Age
⏱️
102.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
31.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 222 days old
🚨
Primary Delay 102.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
105.0d
Scheduled
23.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed. **Lightly dusted inside and outside of higi **Checked and calibrated audio & volume, BP, touch screen and weight bench. **Wiped down higi with disinfectant cleaner **Tested for functionality **Completed full test successfully **Verified/changed BIOS settings to "POWER ON"
🔍 Technician Findings
Unit in Service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330776
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 102.0 business days
👷
▶
3 Technician Assigned Jun 2, 11:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 146d 0h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-06-04T18:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Jun 2, 12:11 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 21m, 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jun 4, 9:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 21h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-06-15T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jun 9, 8:11 AM
Scheduled For: 2026-07-08T16:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Luis Torres Jul 7, 6:13 PM
Scheduled For: 2026-07-08T15:00:00.000+0000
⏱️
3x Labor Added Jul 8, 4:27 PM
Type: Labor, Travel
Status: Open
Qty: 0.41667, 1.16667, 9
✔️
▶
2 Status: Completed Jul 8, 4:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 11:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 45m
🚨 11.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
Jul 8, 11:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-268130

Work Details (3)

Name Type Status Qty Amount Date
WL-03287543 Labor Open 0.41667 $0.00 Jul 8, 4:27 PM
WL-03287544 Labor Open 1.16667 $0.00 Jul 8, 4:27 PM
WL-03287545 Travel Open 9 $0.00 Jul 8, 4:27 PM

Details