Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330786 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club Support Office — 2101 Simple Savings Drive, Bentonville AR, 72712

Jan 6, 2026 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 43 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 28, 2026
14 business days (not counted)
18d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 24, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Feb 26, 2026
2 business days (not counted)
23d
▶ Clock Running
Status: Assigned
Feb 26 → Mar 31, 2026
23 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 42 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 13, 2026
9 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 28 Ready for Release ⏸ Paused 14 —
Jan 28 → Feb 24 Assigned ▶ Running 18 19
Feb 24 → Feb 24 Entered ▶ Running 0 19
Feb 24 → Feb 26 Ready for Release ⏸ Paused 2 —
Feb 26 → Mar 31 Assigned ▶ Running 23 42
Mar 31 → Mar 31 Entered ▶ Running 0 42
Mar 31 → Apr 13 Ready for Release ⏸ Paused 9 —
Apr 13 → Apr 13 Assigned ▶ Running 0 42
Apr 13 → Apr 14 Scheduled ▶ Running 1 43
Apr 14 → Apr 14 Tech On Site ▶ Running 0 43
Holding 28.6d (excluded)
Coordinators 43.6d
Field Work 0.3d
Billing 2.1d
✗ SLA Missed
Holding (excluded from total)
28.6 days
Coordinators
43.6 days
Over SLA
Field Work
0.3 days
Billing
2.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 14, 2026 (261 days early)
📅
68.6 days Total Age
⏱️
22.6d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
41.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 22.6 days stuck in "Assigned"
⏱️
Total Delay 41.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
27.0d
Assigned
41.6d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.8d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/16/26 CC

Green 4479 26

Pics were in the file when closes on 4/14


4.15.26 hshaw - missing picture showing SN# & add a note to Comment/Notes the very bottom of PM checklist, can't leave it blank

🔧 Work Performed
Technician Findings upon arrival: Unit Operational What caused the issue: Unit due for Pm Actions Taken/Work Performed:PM Performed Tested function with Higi app. Test is true. Final Resolution: Connection, Weight OK, Tested, and all Functions are Working as Intended Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: Unit Operational What caused the issue: Unit due for Pm Actions Taken/Work Performed:PM Performed Tested function with Higi app. Test is true. Final Resolution: Connection, Weight OK, Tested, and all Functions are Working as Intended Returned unit to service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330786
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 15.0 business days
👷
▶
2 Technician Assigned Jan 28, 8:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 20d 22h
🚨 19.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 27d 10h, 0m
⏳ 2.6 business days
👷
▶
2 Technician Assigned Feb 26, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 1d 20h
🚨 23.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 32d 5h, 0m
🚨 10.3 business days
👷
▶
3 Technician Assigned Apr 13, 10:29 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 13d 12h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-13T16:00:00.000+0000
📅
Dispatch Scheduled by Christopher Carroll Apr 13, 11:36 AM
Scheduled For: 2026-04-14T16:00:00.000+0000
🔧
Status: Tech On Site by Christopher Carroll Apr 14, 11:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
4x Labor Added Apr 14, 1:20 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 11
✔️
Status: Completed by Christopher Carroll Apr 14, 1:25 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 6m, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Apr 15, 11:36 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 22h 10m
⏳ 2.0 business days
🏁
Status: Closed by Christopher Carroll Apr 16, 11:52 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Hannah Shaw Apr 16, 12:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9m
📨
▶
2 Status: Invoice Pending Apr 16, 1:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Apr 17, 8:26 PM
Invoice Number: SM-259355

Bottlenecks

Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Assigned
Duration: 22.6 business days (threshold: 4.0 business hours)
Exceeded by 22.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
Apr 14, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-259355

Work Details (4)

Name Type Status Qty Amount Date
WL-03185303 Labor Open 0.5 $0.00 Apr 14, 1:20 PM
WL-03185304 Labor Open 1 $0.00 Apr 14, 1:20 PM
WL-03185305 Labor Open 0.5 $0.00 Apr 14, 1:20 PM
WL-03185306 Travel Open 11 $0.00 Apr 14, 1:20 PM

Details