Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330787 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1708 — 5050 Champion Boulevard, Boca Raton FL, 33496

Jan 6, 2026 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 11, 2026
43 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 11 Ready for Release ⏸ Paused 43 —
Mar 11 → Mar 12 Scheduled ▶ Running 1 2
Mar 12 → Mar 12 Tech On Site ▶ Running 0 2
Holding 45.6d (excluded)
Coordinators 2.0d
Field Work 0.9d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
45.6 days
Coordinators
2.0 days
Field Work
0.9 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
45.6 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
44.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330787
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 44.0 business days
👷
▶
3 Technician Assigned Mar 11, 10:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-12T15:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 62d 23h
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Mar 12, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
✔️
Status: Completed by Rob Rivera Mar 12, 12:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🚗
▶
2 3x Travel Added Mar 12, 6:57 PM
3x Travel Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 6h 25m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 16, 12:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
▶
2 Status: Invoice Pending Mar 16, 2:12 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Mar 24, 8:10 PM
Invoice Number: SM-256571

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Mar 12, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-256571

Work Details (3)

Name Type Status Qty Amount Date
WL-03142203 Travel Open 7 $0.00 Mar 12, 6:57 PM
WL-03142204 Labor Open 0.5 $0.00 Mar 12, 6:57 PM
WL-03142205 Labor Open 1 $0.00 Mar 12, 6:57 PM

Details