Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330789 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 17 — 495 Southern Artery, Quincy MA, 02169

Jan 6, 2026 → Oct 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 26 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 15, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 9 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Sep 15 → Oct 8, 2026
17 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Sep 15 Ready for Scheduling ▶ Running 8 9
Sep 15 → Sep 15 Assigned ▶ Running 0 9
Sep 15 → Oct 8 Scheduled ▶ Running 17 26
Oct 8 → Oct 8 Tech On Site ▶ Running 0 26
Holding 167.6d (excluded)
Coordinators 26.8d
Field Work 0.7d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
26.8 days
Over SLA
Field Work
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 8, 2026 (84 days early)
📅
191.6 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
24.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
8.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/8/26 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed full Higi PM. Need new Ad monitor. Final Resolution: Follow up needed.
🔍 Technician Findings
10/8/26 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed full Higi PM. Need new Ad monitor. Final Resolution: Follow up needed.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330789
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
⚠️ 9.0 business days
👷
▶
4 Technician Assigned Sep 15, 10:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12d 20h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-10-08T15:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 18.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 8, 11:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 0h
✔️
Status: Completed by Praelow Cameron Oct 8, 12:14 PM
From: Tech On Site
To: Completed
Duration in Previous: 58m
⏱️
▶
2 3x Labor Added Oct 8, 4:46 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 4h 35m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 12, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
3 Status: Invoice Pending Oct 12, 5:18 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-274971
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 8, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-274971

Work Details (3)

Name Type Status Qty Amount Date
WL-03420074 Labor Open 0.5 $0.00 Oct 8, 4:46 PM
WL-03420075 Labor Open 1 $0.00 Oct 8, 4:46 PM
WL-03420076 Travel Open 4 $0.00 Oct 8, 4:46 PM

Details