Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330793 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1172 — 4175 Franklin Road, Murfreesboro TN, 37128

Jan 6, 2026 → Feb 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 23, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 23 Ready for Release ⏸ Paused 31 —
Feb 23 → Feb 23 Assigned ▶ Running 0 1
Feb 23 → Feb 23 Scheduled ▶ Running 0 1
Feb 23 → Feb 23 Tech On Site ▶ Running 0 1
Holding 33.6d (excluded)
Coordinators 0.4d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
33.6 days
Coordinators
0.4 days
Field Work
0.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
32.6 days Total Age
⏱️
32.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 219 days old
🚨
Primary Delay 32.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
32.0d
Assigned
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I checked the BP with Manometer and checked the scale with a 10 LB weight. All readings were within spec. I logged into the Kiosk using the Higi app and checked my BP, stop button and weight. I checked the seat lock and wiped down outside of Kiosk and vacuumed inside of Kiosk cabinet.
🔍 Technician Findings
I arrived on site to do a PM on the Kiosk. Kiosk plugged in and top monitor was scrolling ads, bottom monitor was on home screen ready for use.. tower lights and seat lights were on.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330793
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 32.0 business days
👷
▶
4 Technician Assigned Feb 23, 10:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 47d 0h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-23T17:15:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔧
Status: Tech On Site by MICHAEL SWINGLE Feb 23, 2:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 26m
⏱️
3x Labor Added Feb 23, 2:48 PM
Type: Labor, Travel
Status: Open
Qty: 0.16666666666667, 0.75, 3
✔️
Status: Completed by MICHAEL SWINGLE Feb 23, 2:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 41m, 0m
⚠️ 5.6 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 5:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 14h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
Feb 23, 12:15 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-255293

Work Details (3)

Name Type Status Qty Amount Date
WL-03116320 Labor Open 0.16666666666667 $0.00 Feb 23, 2:48 PM
WL-03116321 Labor Open 0.75 $0.00 Feb 23, 2:48 PM
WL-03116322 Travel Open 3 $0.00 Feb 23, 2:48 PM

Details