Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330796 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #526 — 2530 S. Georgia, Amarillo TX, 79109

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 55 biz days overdue
Active: 72 biz days
Paused: 128 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Apr 29, 2026
28 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Apr 29 → May 28, 2026
20 business days (counted)
Running total: 22 of ? biz days used
16d
▶ Clock Running
Status: Reschedule
May 28 → Jun 22, 2026
16 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 38 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Sep 2, 2026
51 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 22, 2026
9 business days (counted)
Running total: 72 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 19 Ready for Release ⏸ Paused 49 —
Mar 19 → Mar 20 Canceled ▶ Running 1 2
Mar 20 → Apr 29 Ready for Release ⏸ Paused 28 —
Apr 29 → Apr 29 Assigned ▶ Running 0 2
Apr 29 → May 28 Scheduled ▶ Running 20 22
May 28 → Jun 22 Reschedule ▶ Running 16 38
Jun 22 → Jun 22 Entered ▶ Running 0 38
Jun 22 → Sep 2 Ready for Release ⏸ Paused 51 —
Sep 2 → Oct 8 Ready for Scheduling ▶ Running 25 63
Oct 8 → Oct 8 Assigned ▶ Running 0 63
Oct 8 → Oct 22 Scheduled ▶ Running 9 72
Holding 132.1d (excluded)
Coordinators 63.0d
⚠ Overdue
Holding (excluded from total)
132.1 days
Coordinators
63.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
200.9 days Total Age
⏱️
52.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
58.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay 52.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
130.6d
Canceled
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Reschedule
16.3d / 2.0d SLA
Ready for Scheduling
25.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/19/26 SReich - Creating a repair/PM.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330796
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 50.0 business days
🚫
Status: Canceled by Sherry Reich Mar 19, 12:19 PM
From: Ready for Release
To: Canceled
Duration in Previous: 71d 1h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 20, 3:21 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 3h
🚨 29.0 business days
👷
▶
2 Technician Assigned Apr 29, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 39d 19h
🗓️
▶
2 Status: Scheduled Apr 29, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-07T20:00:00.000+0000
💵
2x Expenses Added Apr 29, 11:18 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 12:30 PM
Scheduled For: 2026-05-21T20:00:00.000+0000
🚨 20.0 business days
🔄
Status: Reschedule by Craig Dempsey May 28, 5:49 PM
From: Scheduled
To: Reschedule
Duration in Previous: 29d 7h
🚨 16.8 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 22, 12:12 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 24d 18h, 0m
🚨 52.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 72d 1h
🚨 26.0 business days
👷
▶
2 Technician Assigned Oct 8, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 22h
🗓️
▶
2 Status: Scheduled Oct 8, 12:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-21T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 16, 11:50 AM
Scheduled For: 2026-10-22T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 19, 11:58 AM
Scheduled For: 2026-10-23T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 20, 3:13 PM
Scheduled For: 2026-10-22T14:30:00.000+0000, 2026-10-22T14:00:00.000+0000

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Reschedule
Duration: 16.3 business days (threshold: 2.0 business days)
Exceeded by 14.3 business days
Ready for Scheduling
Duration: 25.8 business days (threshold: 1.0 business days)
Exceeded by 24.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Oct 22, 10:00 AM
Created
Jan 6, 2:14 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03205220 Expenses Open 1 $0.00 Apr 29, 11:18 AM
WL-03205221 Expenses Open 1 $0.00 Apr 29, 11:18 AM

Details