Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330798 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8134 — 7700 ROGERS AVE, Fort Smith AR, 72903

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 52 biz days overdue
Active: 69 biz days
Paused: 84 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 28, 2026
14 business days (not counted)
18d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 24, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Feb 26, 2026
2 business days (not counted)
23d
▶ Clock Running
Status: Assigned
Feb 26 → Mar 31, 2026
23 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 42 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Jul 8, 2026
68 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 42 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Jul 8 → Aug 14, 2026
27 business days (counted)
Running total: 69 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 28 Ready for Release ⏸ Paused 14 —
Jan 28 → Feb 24 Assigned ▶ Running 18 19
Feb 24 → Feb 24 Entered ▶ Running 0 19
Feb 24 → Feb 26 Ready for Release ⏸ Paused 2 —
Feb 26 → Mar 31 Assigned ▶ Running 23 42
Mar 31 → Mar 31 Entered ▶ Running 0 42
Mar 31 → Jul 8 Ready for Release ⏸ Paused 68 —
Jul 8 → Jul 8 Assigned ▶ Running 0 42
Jul 8 → Aug 14 Scheduled ▶ Running 27 69
Holding 87.6d (excluded)
Coordinators 41.6d
⚠ Overdue
Holding (excluded from total)
87.6 days
Coordinators
41.6 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (139 days left)
📅
153.6 days Total Age
⏱️
69.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Scheduled • 220 days old
🚨
Primary Delay 69.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
86.0d
Assigned
41.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Unit is due for PM. Unit is operational. What caused the issue: WO for PM required Actions Taken/Work Performed: Performed testing & PM maintenance Final Resolution: All Functions are Working as Intended Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: Unit is due for PM. Unit is operational. What caused the issue: WO for PM required Actions Taken/Work Performed: Performed testing & PM maintenance Final Resolution: All Functions are Working as Intended Returned unit to service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330798
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 15.0 business days
👷
▶
2 Technician Assigned Jan 28, 8:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 20d 22h
🚨 19.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 27d 10h, 0m
⏳ 2.6 business days
👷
▶
2 Technician Assigned Feb 26, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 1d 20h
🚨 23.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 32d 5h, 0m
🚨 69.3 business days
👷
▶
3 Technician Assigned Jul 8, 3:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 99d 17h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-07-14T19:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Jul 9, 11:35 AM
Scheduled For: 2026-07-17T19:30:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Jul 9, 12:28 PM
Scheduled For: 2026-07-16T19:30:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Jul 16, 9:13 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Melissa Owens Jul 17, 10:09 AM
Scheduled For: 2026-07-17T13:00:00.000+0000
📅
Dispatch Scheduled by Melissa Owens Jul 17, 10:17 AM
Scheduled For: 2026-08-10T13:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 5, 9:15 AM
Scheduled For: 2026-08-11T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Aug 10, 9:30 AM
Scheduled For: 2026-08-25T12:00:00.000+0000

Bottlenecks

Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Assigned
Duration: 22.6 business days (threshold: 4.0 business hours)
Exceeded by 22.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
Aug 25, 8:00 AM
Created
Jan 6, 2:14 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03297267 Expenses Open 1 $0.00 Jul 16, 9:13 PM
WL-03297268 Expenses Open 1 $0.00 Jul 16, 9:13 PM

Details