Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330803 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 PUBLIX 1712 — 220 N. Nova Road, Ormond Beach FL, 32174

Jan 6, 2026 → May 20, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed

Active: 2 biz days

Paused: 92 biz days

🕐 Clock stopped: Canceled (May 20, 2026)

▶ Clock Running

Status: Created

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸92d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → May 19, 2026

92 business days (not counted)

▶ Clock Running

Status: Entered

May 19 → May 20, 2026

1 business day (counted)

Running total: 2 of ? biz days used

Created: Jan 6, 2026 Canceled: May 20, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 7	Created	▶ Running	1	1
Jan 7 → May 19	Ready for Release	⏸ Paused	92	—
May 19 → May 20	Entered	▶ Running	1	2

Dispatch 2.0d

Holding 94.6d (excluded)

✗ SLA Missed

Dispatch
2.0 days
Over SLA

Holding (excluded from total)
94.6 days

Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 20, 2026 (225 days early)

📅

94.6 days Total Age

⏱️

93.0d in Ready for Release Longest Stage

🔄

3 transitions Status Changes

⚠️

1.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 221 days old

🚨

Primary Delay 93.0 days stuck in "Ready for Release"

⏱️

Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

On Hold

1.6d

Ready for Release

93.0d

Entered

2.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/19/26 RBerry- PM combined with repair WO-01374126. Please cancel this WO. 

⚠️ Problem Description

                        Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf                    

📄 Description

                        Higi Station WI-FI                    

Timeline

📋

Work Order Created Jan 6, 2:14 PM

Work Order: WO-01330803

Type: Preventive Maintenance

Priority: PSM

✅

Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM

From: On Hold

To: Ready for Release

Duration in Previous: 19h 49m

🚨 93.0 business days

🆕

Status: Entered by Rhea Berry May 19, 10:53 AM

From: Ready for Release

To: Entered

Duration in Previous: 131d 23h

🚫

Status: Canceled by Erin Martin May 20, 10:19 AM

From: Entered

To: Canceled

Duration in Previous: 23h 25m

Bottlenecks

Entered

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Jan 6, 2:14 PM

Invoice #

N/A