Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330807 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 478 — 316 Grove Street, Braintree MA, 02184

Jan 6, 2026 → Oct 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 39 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Oct 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 6, 2026
123 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 6 → Jul 14, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Jul 14 → Sep 2, 2026
36 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 7, 2026
24 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 20, 2026
8 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 20, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 6 Ready for Release ⏸ Paused 123 —
Jul 6 → Jul 6 Assigned ▶ Running 0 1
Jul 6 → Jul 14 Scheduled ▶ Running 6 7
Jul 14 → Jul 14 Entered ▶ Running 0 7
Jul 14 → Sep 2 Ready for Release ⏸ Paused 36 —
Sep 2 → Oct 7 Ready for Scheduling ▶ Running 24 31
Oct 7 → Oct 7 Assigned ▶ Running 0 31
Oct 7 → Oct 20 Scheduled ▶ Running 8 39
Oct 20 → Oct 20 Tech On Site ▶ Running 0 39
Holding 162.6d (excluded)
Coordinators 40.5d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
162.6 days
Coordinators
40.5 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 20, 2026 (72 days early)
📅
198.6 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
36.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
161.0d
Scheduled
15.8d / 2.0d SLA
Ready for Scheduling
24.8d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14/26 RBerry- Placed WO back into RFR due to repairs.

🔧 Work Performed
10/20/26 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed full Higi PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
10/20/26 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Completed full Higi PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330807
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 124.0 business days
👷
▶
3 Technician Assigned Jul 6, 10:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 179d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-07-16T14:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rhea Berry Jul 13, 4:31 PM
Scheduled For: 2026-07-16T17:30:00.000+0000
🆕
Status: Entered by Rhea Berry Jul 14, 10:19 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 0h, 0m
🚨 37.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 50d 3h
🚨 25.0 business days
👷
▶
3 Technician Assigned Oct 7, 1:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 34d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-10-20T18:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 20, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 22h
✔️
Status: Completed by Praelow Cameron Oct 20, 1:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 2m
⏱️
▶
2 6x Labor Added Oct 20, 5:58 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 4h 56m
⏳ 2.7 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 22, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
▶
2 Status: Invoice Pending Oct 22, 10:33 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Oct 22, 7:29 PM
Invoice Number: SM-275865

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 24.8 business days (threshold: 1.0 business days)
Exceeded by 23.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Praelow Cameron
Scheduled
Oct 20, 2:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-275865

Work Details (6)

Name Type Status Qty Amount Date
WL-03436504 Labor Open 6.5 $0.00 Oct 20, 5:58 PM
WL-03436505 Labor Open 1 $0.00 Oct 20, 5:58 PM
WL-03436506 Expenses Open 1 $0.00 Oct 20, 5:58 PM
WL-03436507 Expenses Open 1 $0.00 Oct 20, 5:58 PM
WL-03436508 Expenses Open 1 $0.00 Oct 20, 5:58 PM
WL-03436509 Travel Open 27 $0.00 Oct 20, 5:58 PM

Details