Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330807 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 478 — 316 Grove Street, Braintree MA, 02184

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 7 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 6, 2026
123 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 6 → Jul 14, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jul 14 → Aug 15, 2026
23 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jul 6 Ready for Release ⏸ Paused 123 —
Jul 6 → Jul 6 Assigned ▶ Running 0 1
Jul 6 → Jul 14 Scheduled ▶ Running 6 7
Jul 14 → Jul 14 Entered ▶ Running 0 7
Jul 14 → Aug 15 Ready for Release ⏸ Paused 23 —
Holding 125.6d (excluded)
Coordinators 7.0d
On Track
Holding (excluded from total)
125.6 days
Coordinators
7.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (138 days left)
📅
153.6 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 221 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
124.0d
Scheduled
7.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14/26 RBerry- Placed WO back into RFR due to repairs.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330807
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 124.0 business days
👷
▶
3 Technician Assigned Jul 6, 10:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 179d 23h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-07-16T14:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rhea Berry Jul 13, 4:31 PM
Scheduled For: 2026-07-16T17:30:00.000+0000
🆕
Status: Entered by Rhea Berry Jul 14, 10:19 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 0h, 0m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details