Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330808 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4790 — 90 Bass Pro Drive, Pearl MS, 39208

Jan 6, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 20 biz days
🕐 Clock stopped: Tech Off Site (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 5, 2026
20 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 17, 2026
7 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Tech Off Site: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 5 Ready for Release ⏸ Paused 20 —
Feb 5 → Feb 5 Assigned ▶ Running 0 1
Feb 5 → Feb 17 Scheduled ▶ Running 7 8
Holding 22.6d (excluded)
Coordinators 6.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
22.6 days
Coordinators
6.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 17, 2026 (317 days early)
📅
27.8 days Total Age
⏱️
21.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
21.0d
Scheduled
6.5d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/16 Jason - PM Incomplete - Arrived on site and located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. Found that the machine fails the pressure system test of th3 combined calibrator tool. Verified it fials using the manometer as well by having approximately a 9mmHg leak rate in one minute. All other tests passed. While performing the post service tests, determined that the audio also does not work. Attempted to recover it, but was unable to correct the audio issue vis software. Machine will need a BP kit and audio kit to resolve the issues. Will mark for follow-up for repairs needed.
🔍 Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330808
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 21.0 business days
👷
▶
3 Technician Assigned Feb 5, 4:43 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 29d 6h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-17T18:00:00.000+0000, 2026-02-16T18:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 11, 12:19 PM
Scheduled For: 2026-02-16T19:30:00.000+0000, 2026-02-16T20:00:00.000+0000
⏳ 3.0 business days
🚗
Status: Tech Off Site by Jason Cunningham Feb 16, 8:30 PM
From: Scheduled
To: Tech Off Site
Duration in Previous: 11d 3h
⏱️
3x Labor Added Feb 16, 8:40 PM
Type: Labor, Travel
Status: Open
Qty: 4.75, 1.5, 219
✔️
Status: Completed by Jason Cunningham Feb 16, 8:49 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 8:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 11h
📨
▶
3 Status: Invoice Pending Feb 26, 9:21 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254934
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 16, 3:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-254934

Work Details (3)

Name Type Status Qty Amount Date
WL-03107998 Labor Open 4.75 $0.00 Feb 16, 8:40 PM
WL-03107999 Labor Open 1.5 $0.00 Feb 16, 8:40 PM
WL-03108000 Travel Open 219 $0.00 Feb 16, 8:40 PM

Details