📍 Sam's Club #8237 — 5400 I20 Frontage Rd, Monroe LA, 71202
Jan 6, 2026 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 20 biz days overdue
Active: 37 biz days
Paused: 163 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸82d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 5, 2026
82 business days (not counted)
▶ Clock Running
Status: Canceled
May 5 → May 7, 2026
2 business days (counted)
Running total: 3 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
May 7 → Sep 2, 2026
81 business days (not counted)
34d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 22, 2026
34 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → May 5
Ready for Release
⏸ Paused
82
—
May 5 → May 7
Canceled
▶ Running
2
3
May 7 → Sep 2
Ready for Release
⏸ Paused
81
—
Sep 2 → Oct 22
Ready for Scheduling
▶ Running
34
37
Holding166.6d (excluded)
⚠ Overdue
Holding(excluded from total)
166.6 days
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
200.9 daysTotal Age
⏱️
83.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Scheduling • 289 days old
🚨
Primary Delay83.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
165.0d
Canceled
2.8d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501
10/19/2026jsells
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Green Kiosk with 4G installed
Timeline
📋
Work Order Created Jan 6, 2:14 PM
Work Order:WO-01330809
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 49m
🚨83.0 business days
🚫
Status: Canceled by Sherry ReichMay 5, 1:48 PM
From:Ready for Release
To:Canceled
Duration in Previous:118d 2h
⏳3.0 business days
✅
Status: Ready for Release by Jessica FoleyMay 7, 11:23 AM
From:Canceled
To:Ready for Release
Duration in Previous:1d 21h
🚨82.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 1:59 PM