Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330810 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 National Center - AHA South West — 7272 Greenville Avenue, Dallas TX, 75231

Jan 6, 2026 → Sep 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 166 biz days
🕐 Clock stopped: Completed (Sep 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 25, 2026
33 business days (not counted)
▶ Clock Running
Status: Canceled
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Feb 25 → Sep 3, 2026
133 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 15, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 15, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 25 Ready for Release ⏸ Paused 33 —
Feb 25 → Feb 25 Canceled ▶ Running 0 1
Feb 25 → Sep 3 Ready for Release ⏸ Paused 133 —
Sep 3 → Sep 3 Assigned ▶ Running 0 1
Sep 3 → Sep 15 Scheduled ▶ Running 7 8
Sep 15 → Sep 15 Tech On Site ▶ Running 0 8
Holding 169.0d (excluded)
Coordinators 7.4d
Field Work 1.0d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
169.0 days
Coordinators
7.4 days
Over SLA
Field Work
1.0 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 15, 2026 (107 days early)
📅
174.6 days Total Age
⏱️
133.4d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 133.4 days stuck in "Ready for Release"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
167.4d
Canceled
0.6d
Assigned
0.0d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3 KKelch called security to schedule for 9/15 with arrival between 9 and 11 am. Customer confirmed. 


2/25 KHardison, cancelling, combing with repair WO.

🔧 Work Performed
Site Contact: Dan Gueths dan.gueths@heart.org Jarred Lee jarred.lee@heart.org AHA national CTR facility Director Unit was in storage and was taken out for an event and was never reinstalled at the location. I talked with the Facility Director, and they did not want the unit installed at this time but would like it installed at a later date, once they find a new home for the unit. I could not complete the PM at this time.
🔍 Technician Findings
PM/ I arrived and found that the HIGI was in storage and not being used.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330810
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 34.0 business days
🚫
Status: Canceled by Kimberly Hardison Feb 25, 11:14 AM
From: Ready for Release
To: Canceled
Duration in Previous: 49d 1h
✅
Status: Ready for Release by Jessica Foley Feb 25, 4:07 PM
From: Canceled
To: Ready for Release
Duration in Previous: 4h 52m
🚨 134.0 business days
👷
▶
4 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 190d 0h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-09-15T14:00:00.000+0000
⚠️ 7.8 business days
🔧
Status: Tech On Site by Christopher Womack Sep 15, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 16h
⏱️
▶
2 3x Labor Added Sep 15, 6:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 24m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 16, 11:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 5m
📨
▶
2 Status: Invoice Pending Sep 16, 5:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.8 business days
🧾
Invoice Created Sep 18, 7:10 PM
Invoice Number: SM-272855

Bottlenecks

Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Sep 15, 10:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-272855

Work Details (3)

Name Type Status Qty Amount Date
WL-03383492 Labor Open 1.5 $0.00 Sep 15, 6:22 PM
WL-03383493 Labor Open 0.5 $0.00 Sep 15, 6:22 PM
WL-03383494 Travel Open 34 $0.00 Sep 15, 6:22 PM

Details