Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330811 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 840 — 10015 N Dale Mabry Hwy, Tampa FL, 33618

Jan 6, 2026 → Oct 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 32 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
30d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 16, 2026
30 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 19, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Completed
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 19 → Oct 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 19, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 2 Ready for Release ⏸ Paused 165 —
Sep 2 → Oct 16 Ready for Scheduling ▶ Running 30 31
Oct 16 → Oct 16 Assigned ▶ Running 0 31
Oct 16 → Oct 19 Scheduled ▶ Running 1 32
Oct 19 → Oct 19 Tech On Site ▶ Running 0 32
Oct 19 → Oct 19 Completed ▶ Running 0 32
Oct 19 → Oct 19 Incomplete ▶ Running 0 32
Holding 167.6d (excluded)
Coordinators 32.2d
Field Work 0.2d
Billing 1.3d
✗ SLA Missed
Holding (excluded from total)
167.6 days
Coordinators
32.2 days
Over SLA
Field Work
0.2 days
Billing
1.3 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 19, 2026 (73 days early)
📅
197.6 days Total Age
⏱️
166.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
30.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 166.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
30.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The kiosk failed the pressure test and is missing a leveler.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330811
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 166.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 238d 2h
🚨 31.0 business days
👷
▶
4 Technician Assigned Oct 16, 4:11 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44d 2h
🗓️
Status: Scheduled by Brittany Baggett
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-10-19T16:00:00.000+0000, 2026-10-19T17:00:00.000+0000
⏳ 2.0 business days
💵
▶
2 4x Expenses Added Oct 19, 12:45 PM
4x Expenses Added → Status: Tech On Site
🔧
Status: Tech On Site by Robert Lewis
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
✔️
Status: Completed by Robert Lewis Oct 19, 1:56 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
⚠️
Status: Incomplete by Robert Lewis Oct 19, 2:17 PM
From: Completed, Incomplete
To: Incomplete, Completed
Duration in Previous: 21m, 0m
🏁
Status: Closed by Robert Lewis Oct 19, 2:24 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.0 business days
📅
Dispatch Scheduled by Robert Lewis Oct 20, 5:14 PM
Scheduled For: 2026-10-19T14:30:00.000+0000
📄
Status: Ready to Bill by Hannah Shaw Oct 20, 5:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Oct 21, 4:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 22, 3:15 PM
Invoice Number: SM-275830

Bottlenecks

Ready for Scheduling
Duration: 30.8 business days (threshold: 1.0 business days)
Exceeded by 29.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Oct 19, 10:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-275830

Work Details (4)

Name Type Status Qty Amount Date
WL-03433977 Expenses Open 1 $0.00 Oct 19, 12:45 PM
WL-03433978 Labor Open 1 $0.00 Oct 19, 12:45 PM
WL-03433979 Travel Open 2 $0.00 Oct 19, 12:45 PM
WL-03433980 Labor Open 0.08333 $0.00 Oct 19, 12:45 PM

Details