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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330817 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 102 — 9850 Little Road, New Port Richey FL, 34654

Jan 6, 2026 → Sep 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Sep 9, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 23 → Jan 29, 2026
4 business days (counted)
Running total: 5 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Jan 29 → Aug 31, 2026
148 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 31 → Sep 9, 2026
6 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 9, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 23 Ready for Release ⏸ Paused 11 —
Jan 23 → Jan 23 Entered ▶ Running 0 1
Jan 23 → Jan 29 Canceled ▶ Running 4 5
Jan 29 → Aug 31 Ready for Release ⏸ Paused 148 —
Aug 31 → Aug 31 Assigned ▶ Running 0 5
Aug 31 → Sep 9 Scheduled ▶ Running 6 11
Sep 9 → Sep 9 Tech On Site ▶ Running 0 11
Holding 161.9d (excluded)
Coordinators 6.3d
Field Work 0.5d
Billing 0.9d
✗ SLA Missed
Holding (excluded from total)
161.9 days
Coordinators
6.3 days
Over SLA
Field Work
0.5 days
Billing
0.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 10, 2026 (112 days early)
📅
170.8 days Total Age
⏱️
148.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 148.3 days stuck in "Ready for Release"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
160.3d
Canceled
4.2d
Assigned
0.0d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/23/26 lcoonrod cancelling PM and adding to repair WO-01339424
🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330817
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 12.0 business days
🆕
Status: Entered by Leona Coonrod Jan 23, 5:15 PM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 16d 7h, 0m
⏳ 4.8 business days
✅
Status: Ready for Release by Jessica Foley Jan 29, 4:12 PM
From: Canceled
To: Ready for Release
Duration in Previous: 5d 22h
🚨 149.0 business days
👷
▶
4 Technician Assigned Aug 31, 5:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Release
To: Assigned
Duration in Previous: 214d 0h
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-09-09T18:00:00.000+0000
🗓️
Status: Scheduled by Brittany Baggett
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 6.8 business days
🔧
Status: Tech On Site by Rob Rivera Sep 9, 5:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 23h
✔️
Status: Completed by Rob Rivera Sep 9, 6:37 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 17m
⏱️
5x Labor Added Sep 9, 6:51 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 3, 28
🏁
Status: Closed by Rob Rivera Sep 9, 9:29 PM
From: Completed
To: Closed
Duration in Previous: 2h 52m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 10:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 5:02 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6h 57m, 0m
🚨 15.9 business days
🧾
Invoice Created Oct 2, 2:17 PM
Invoice Number: SM-272587

Bottlenecks

Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Sep 9, 2:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-272587

Work Details (5)

Name Type Status Qty Amount Date
WL-03374675 Labor Open 0.5 $0.00 Sep 9, 6:51 PM
WL-03374676 Labor Open 1 $0.00 Sep 9, 6:51 PM
WL-03374677 Travel Open 3 $0.00 Sep 9, 6:51 PM
WL-03374678 Labor Open 1 $0.00 Sep 9, 6:51 PM
WL-03374679 Travel Open 28 $0.00 Sep 9, 6:51 PM

Details