Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330819 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 279 — 13860 South Jog Road, West Delray Beach FL, 33446

Jan 6, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 70 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸70d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 17, 2026
70 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 17 → Apr 21, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 17 Ready for Release ⏸ Paused 70 —
Apr 17 → Apr 21 Scheduled ▶ Running 2 3
Apr 21 → Apr 21 Tech On Site ▶ Running 0 3
Holding 72.6d (excluded)
Coordinators 3.0d
Field Work 0.8d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
72.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 22, 2026 (253 days early)
📅
74.0 days Total Age
⏱️
71.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 71.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
71.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Working kiosk but stop button needs to be replaced
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330819
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 71.0 business days
👷
▶
3 Technician Assigned Apr 17, 10:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-21T20:15:00.000+0000, 2026-04-21T18:30:00.000+0000, 2026-04-21T18:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 99d 23h
⏳ 3.0 business days
🔧
Status: Tech On Site by Rob Rivera Apr 21, 5:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 6h
✔️
Status: Completed by Rob Rivera Apr 21, 6:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
⏱️
3x Labor Added Apr 21, 10:53 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 1
🏁
Status: Closed by Rob Rivera Apr 21, 11:11 PM
From: Completed
To: Closed
Duration in Previous: 5h 8m
📄
Status: Ready to Bill by Hannah Shaw Apr 22, 4:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 40m
📨
▶
2 Status: Invoice Pending Apr 22, 5:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.8 business days
🧾
Invoice Created Apr 27, 9:14 AM
Invoice Number: SM-259890

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Apr 21, 2:45 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-259890

Work Details (3)

Name Type Status Qty Amount Date
WL-03195346 Labor Open 0.5 $0.00 Apr 21, 10:53 PM
WL-03195347 Travel Open 3 $0.00 Apr 21, 10:53 PM
WL-03195348 Labor Open 1 $0.00 Apr 21, 10:53 PM

Details