Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330822 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Market Street Pharmacy #564 — 700 N. Denton Cap., Coppell TX, 75019

Jan 6, 2026 → Oct 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (58 biz days late)
Active: 76 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (Oct 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 25, 2026
32 business days (counted)
Running total: 33 of ? biz days used
16d
▶ Clock Running
Status: Reschedule
Feb 25 → Mar 19, 2026
16 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 27, 2026
6 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 55 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 27 → Apr 15, 2026
13 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 55 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 15 → May 6, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 55 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 6 → May 29, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
May 29 → May 29, 2026
0 business days (counted)
Running total: 55 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 29 → Jun 23, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 55 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Jun 23 → Sep 2, 2026
50 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 3, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 21, 2026
11 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 2, 2026
9 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2026
0 business days (counted)
Running total: 76 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 2, 2026
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Feb 25 Scheduled ▶ Running 32 33
Feb 25 → Mar 19 Reschedule ▶ Running 16 49
Mar 19 → Mar 19 Assigned ▶ Running 0 49
Mar 19 → Mar 27 Scheduled ▶ Running 6 55
Mar 27 → Mar 27 Entered ▶ Running 0 55
Mar 27 → Apr 15 Ready for Release ⏸ Paused 13 —
Apr 15 → Apr 15 Assigned ▶ Running 0 55
Apr 15 → Apr 15 Entered ▶ Running 0 55
Apr 15 → May 6 Ready for Release ⏸ Paused 15 —
May 6 → May 6 Assigned ▶ Running 0 55
May 6 → May 6 Entered ▶ Running 0 55
May 6 → May 29 Ready for Release ⏸ Paused 16 —
May 29 → May 29 Assigned ▶ Running 0 55
May 29 → Jun 23 Ready for Release ⏸ Paused 16 —
Jun 23 → Jun 23 Assigned ▶ Running 0 55
Jun 23 → Sep 2 Ready for Release ⏸ Paused 50 —
Sep 2 → Sep 3 Ready for Scheduling ▶ Running 1 56
Sep 3 → Sep 21 Assigned ▶ Running 11 67
Sep 21 → Oct 2 Scheduled ▶ Running 9 76
Oct 2 → Oct 2 Tech On Site ▶ Running 0 76
Holding 118.0d (excluded)
Coordinators 79.2d
Field Work 0.1d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
118.0 days
Coordinators
79.2 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 2, 2026 (90 days early)
📅
187.0 days Total Age
⏱️
50.6d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
70.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 50.6 days stuck in "Ready for Release"
⏱️
Total Delay 70.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
116.4d
Scheduled
48.8d / 2.0d SLA
Reschedule
17.0d / 2.0d SLA
Assigned
11.7d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and all passed. I returned the unit to service. Unit is not online. I contacted Russel at HIGI 1 support and verified the IP address. The IP address are correct and the store is not allowing the unit on the network. I was advised to put unit back into service by HIGI.
🔍 Technician Findings
Pm/ unit is not online.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330822
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
👷
▶
3 Technician Assigned Jan 8, 9:24 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 23h 21m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-13T19:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 10:10 AM
Scheduled For: 2026-01-13T22:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 3:47 PM
Scheduled For: 2026-01-15T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 12, 9:45 AM
Scheduled For: 2026-01-15T22:00:00.000+0000, 2026-01-15T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 12:29 PM
Scheduled For: 2026-01-30T21:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 4:25 PM
Scheduled For: 2026-02-06T21:00:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 2, 5:01 PM
Scheduled For: 2026-02-09T17:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:58 AM
Scheduled For: 2026-02-12T15:00:00.000+0000, 2026-02-09T17:30:00.000+0000, 2026-02-10T00:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 4:01 PM
Scheduled For: 2026-02-13T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 10, 2:45 PM
Scheduled For: 2026-02-27T21:30:00.000+0000
🚨 11.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 25, 11:10 AM
From: Scheduled
To: Reschedule
Duration in Previous: 48d 1h
🚨 17.0 business days
👷
▶
3 Technician Assigned Mar 19, 4:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 22d 4h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-26T17:00:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Kaitlyn Kelch Mar 27, 9:15 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 16h, 0m
🚨 14.0 business days
👷
▶
2 Technician Assigned Apr 15, 1:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 19d 4h
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 2:09 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 10m
🚨 16.0 business days
👷
▶
2 Status: Assigned May 6, 10:10 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Christopher Womack
🆕
Status: Entered by Kaitlyn Kelch May 6, 10:26 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 15m, 0m
🚨 17.0 business days
👷
▶
2 Technician Assigned May 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 22d 23h
✅
Status: Ready for Release by Kaitlyn Kelch May 29, 10:06 AM
From: Assigned
To: Ready for Release
Duration in Previous: 9m
🚨 17.0 business days
👷
▶
2 Technician Assigned Jun 23, 12:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 2h
✅
Status: Ready for Release by Kaitlyn Kelch Jun 23, 2:58 PM
From: Assigned
To: Ready for Release
Duration in Previous: 2h 20m
🚨 51.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 70d 23h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 3h
🚨 11.9 business days
📅
▶
2 Dispatch Scheduled Sep 21, 10:31 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 17d 17h
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 23, 1:32 PM
Scheduled For: 2026-09-30T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 24, 10:09 AM
Scheduled For: 2026-09-30T20:00:00.000+0000, 2026-09-30T20:30:00.000+0000, 2026-09-30T21:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Sep 27, 10:23 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Christopher Womack
Scheduled For: 2026-09-30T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 30, 3:14 PM
Scheduled For: 2026-09-30T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 30, 3:50 PM
Scheduled For: 2026-10-16T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 1, 12:47 PM
Scheduled For: 2026-10-01T18:30:00.000+0000
🔧
Status: Tech On Site by Christopher Womack Oct 1, 10:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 12h
⏱️
▶
3 Labor Added Oct 1, 11:03 PM
Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 22
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 35m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 9:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 42m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Oct 5, 5:30 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 9.8 business days
🧾
Invoice Created Oct 19, 5:31 PM
Invoice Number: SM-274429

Bottlenecks

Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Reschedule
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
Oct 1, 2:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-274429

Work Details (3)

Name Type Status Qty Amount Date
WL-03410416 Labor Open 0.5 $0.00 Oct 1, 11:03 PM
WL-03410417 Labor Open 1.5 $0.00 Oct 1, 11:05 PM
WL-03410418 Travel Open 22 $0.00 Oct 1, 11:05 PM

Details