Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 33 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (May 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 16, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Jan 16 → Mar 2, 2026
29 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Mar 2 → Apr 20, 2026
35 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 22, 2026
2 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Apr 22 → May 28, 2026
25 business days (not counted)
▶ Clock Running
Status: Scheduled
May 28 → May 30, 2026
1 business day (counted)
Running total: 33 of ? biz days used
Created: Jan 6, 2026Completed: May 30, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 16
Ready for Release
⏸ Paused
7
—
Jan 16 → Jan 16
Assigned
▶ Running
0
1
Jan 16 → Mar 2
Scheduled
▶ Running
29
30
Mar 2 → Mar 2
Entered
▶ Running
0
30
Mar 2 → Apr 20
Ready for Release
⏸ Paused
35
—
Apr 20 → Apr 22
Scheduled
▶ Running
2
32
Apr 22 → Apr 22
Entered
▶ Running
0
32
Apr 22 → May 28
Ready for Release
⏸ Paused
25
—
May 28 → May 30
Scheduled
▶ Running
1
33
Holding71.0d (excluded)
Coordinators33.7d
Billing0.8d
✗ SLA Missed
Holding(excluded from total)
71.0 days
Coordinators
33.7 days
Over SLA
Billing
0.8 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: May 30, 2026 (215 days early)
📅
100.6 daysTotal Age
⏱️
36.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
28.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay36.0 days stuck in "Ready for Release"
⏱️
Total Delay28.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
69.4d
Assigned
0.1d / 0.5d SLA
Scheduled
33.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/22/26 AJinerson - Tech out sick today unable to make it to PM. Clearing tech name and placing into RFR.
3/2/26 AJinerson - Clearing tech name and placing back into RFR due to tech covering HCP work due today.
🔧Work Performed
Performed PM procedure
Vacuumed Kiosk
Cleaned touchscreen
Calibrated touchscreen
BP test
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock released button working as expected
Levelers on floor
Set to power on after power failure in BIOS
Uploaded photos
🔍Technician Findings
Kiosk in working condition.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf