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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330834 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Wegmans #086 Niagara Falls Blvd. — 3145 Niagara Falls Boulevard, Amherst NY, 14228

Jan 6, 2026 → May 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 43 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (May 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 26, 2026
54 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Mar 26 → May 26, 2026
42 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 26 → May 26, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 6, 2026 Completed: May 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 26 Ready for Release ⏸ Paused 54 —
Mar 26 → Mar 26 Assigned ▶ Running 0 1
Mar 26 → May 26 Scheduled ▶ Running 42 43
May 26 → May 26 Tech On Site ▶ Running 0 43
Holding 56.6d (excluded)
Coordinators 43.0d
Field Work 0.8d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
56.6 days
Coordinators
43.0 days
Over SLA
Field Work
0.8 days
Billing
0.4 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 26, 2026 (219 days early)
📅
97.6 days Total Age
⏱️
55.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 55.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
55.0d
Scheduled
43.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Performed self test and received email results.
🔍 Technician Findings
Kiosk online in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330834
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 55.0 business days
👷
▶
3 Status: Assigned Mar 26, 9:10 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Erwin Forster
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-30T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Mar 26, 9:50 AM
Scheduled For: 2026-04-01T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Mar 27, 12:08 PM
Scheduled For: 2026-04-03T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 2, 9:03 AM
Scheduled For: 2026-04-10T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 9, 9:02 AM
Scheduled For: 2026-04-17T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 14, 11:03 AM
Scheduled For: 2026-04-22T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 21, 8:31 AM
Scheduled For: 2026-04-24T17:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Apr 21, 10:37 AM
Scheduled For: 2026-04-30T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 28, 11:44 AM
Scheduled For: 2026-05-06T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Apr 30, 3:56 PM
Scheduled For: 2026-05-13T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith May 6, 10:27 AM
Scheduled For: 2026-05-26T17:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Erwin Forster May 26, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 61d 2h
✔️
Status: Completed by Erwin Forster May 26, 12:06 PM
From: Tech On Site
To: Completed
Duration in Previous: 33m
⏱️
3x Labor Added May 26, 5:14 PM
Type: Labor, Travel
Status: Open
Qty: 0.33333333333333, 0.58333333333333
🏁
Status: Closed by Erwin Forster May 26, 5:58 PM
From: Completed
To: Closed
Duration in Previous: 5h 52m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw May 28, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
▶
2 Status: Invoice Pending May 28, 1:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 13.0 business days
🧾
Invoice Created Jun 15, 2:55 PM
Invoice Number: SM-263112

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
May 26, 1:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-263112

Work Details (3)

Name Type Status Qty Amount Date
WL-03238295 Labor Open 0.33333333333333 $0.00 May 26, 5:14 PM
WL-03238296 Labor Open 0.58333333333333 $0.00 May 26, 5:14 PM
WL-03238297 Travel Open 8 $0.00 May 26, 5:14 PM

Details