Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330842 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 119 — 110 Indian Lake Boulevard, Hendersonville TN, 37075

Jan 6, 2026 → Apr 20, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed

Active: 1 biz days

Paused: 71 biz days

🕐 Clock stopped: Canceled (Apr 20, 2026)

▶ Clock Running

Status: Created

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of ? biz days used

⏸71d

⏸ Clock Paused

Status: Ready for Release

Jan 7 → Apr 20, 2026

71 business days (not counted)

Created: Jan 6, 2026 Canceled: Apr 20, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 7	Created	▶ Running	1	1
Jan 7 → Apr 20	Ready for Release	⏸ Paused	71	—

Holding 73.6d (excluded)

✗ SLA Missed

Holding (excluded from total)
73.6 days

Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)

📅

72.6 days Total Age

⏱️

72.0d in Ready for Release Longest Stage

🔄

2 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 221 days old

🚨

Primary Delay 72.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

On Hold

1.6d

Ready for Release

72.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        4/20 KHardison - Cancelling. Combining with repair WO.                    

⚠️ Problem Description

                        Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist 
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details

Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order #  and the description of the  repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )

Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf                    

📄 Description

                        Merge KMY Kiosk                    

Timeline

📋

Work Order Created Jan 6, 2:14 PM

Work Order: WO-01330842

Type: Preventive Maintenance

Priority: PSM

✅

Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM

From: On Hold

To: Ready for Release

Duration in Previous: 19h 49m

🚨 72.0 business days

🚫

Status: Canceled by Kimberly Hardison Apr 20, 11:08 AM

From: Ready for Release

To: Canceled

Duration in Previous: 103d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Jan 6, 2:14 PM

Invoice #

N/A