📍 Sam's Club 6619 — 951 N MILLIKEN AVE, Ontario CA, 91764
Jan 6, 2026 → Feb 12, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 12, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Feb 3
Ready for Release
⏸ Paused
18
—
Feb 3 → Feb 3
Assigned
▶ Running
0
1
Feb 3 → Feb 12
Scheduled
▶ Running
7
8
Feb 12 → Feb 13
Tech On Site
▶ Running
1
9
Holding20.6d (excluded)
Coordinators7.1d
Field Work1.1d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
20.6 days
Coordinators
7.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 13, 2026 (321 days early)
📅
27.2 daysTotal Age
⏱️
19.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 220 days old
🚨
Primary Delay19.0 days stuck in "Ready for Release"
⏱️
Total Delay7.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
19.0d
Scheduled
7.1d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Unit used to complete OJT with Micheal russell………. Disengaged seat lock to open up seat portion of kiosk, conducted a visual inspection and found led on tower and seat section all powered off. Emailed dispatch to open trunk stock repair WO,Powered unit off, and pulled away from wall. Did a double cleaning of outside surface of unit, first removed all grime and gunk off of touchscreen as well as kiosk. Next sprayed with antibacterial to sanitize unit for my use and customer use. Next open the tower of unit and began to vacuum all the dust that had accumulated. Once cleaning completed powered unit back on with combo cal tool and keyboard plugged in. Once powered on completed PM checklist requirement. Calibrated scale , touchscreen and ran combo cal test but test did not pass. Ran test 5 more times but system pressure checked kept failing. Replaced cuff and air line and ran test 3 more time. BP still not passing system pressure check so new BP needed. Unit closed back up and informed pharmacy someone would return for follow up repair. Pharmacist refused to sign form as she stated she did not put in ticket for service. Walked to front lead and they signed form
🔍Technician Findings
Kiosk found powered on with slight scratches around seat section as well as LED LIGHTS burnt out
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
Work Order: WO-01330850
Account: HIGI LLC
Customer Case Number:
Location: Sam's Club 6619
Address: 951 N MILLIKEN AVE, Ontario, CA 91764
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016014645
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time