📍 Sam's Club #6377 — 2405 S CARAWAY RD, Jonesboro AR, 72401
Jan 6, 2026 → Sep 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 55 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Sep 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 8, 2026
125 business days (not counted)
46d
▶ Clock Running
Status: Assigned
Jul 8 → Sep 11, 2026
46 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 23, 2026
8 business days (counted)
Running total: 55 of ? biz days used
Created: Jan 6, 2026Completed: Sep 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 8
Ready for Release
⏸ Paused
125
—
Jul 8 → Sep 11
Assigned
▶ Running
46
47
Sep 11 → Sep 23
Scheduled
▶ Running
8
55
Holding127.6d (excluded)
Coordinators55.3d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
127.6 days
Coordinators
55.3 days
Over SLA
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Sep 23, 2026 (99 days early)
📅
180.6 daysTotal Age
⏱️
126.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
53.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay126.0 days stuck in "Ready for Release"
⏱️
Total Delay53.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
126.0d
Assigned
46.5d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Technician Findings upon arrival:
Unit Operational
What caused the issue: Unit due for Pm
Actions Taken/Work Performed:PM Performed
Tested function with Higi app. Test is true.
Final Resolution:
Connection, Weight OK, Tested, and all Functions are Working as Intended
Returned unit to service
🔍Technician Findings
Technician Findings upon arrival:
Unit Operational
What caused the issue: Unit due for Pm
Actions Taken/Work Performed:PM Performed
Tested function with Higi app. Test is true.
Final Resolution:
Connection, Weight OK, Tested, and all Functions are Working as Intended
Returned unit to service
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf