Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330852 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6658 — 3600 ONEIL DR, Jackson MI, 49202

Jan 6, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 52 biz days
🕐 Clock stopped: Canceled (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸49d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 19, 2026
49 business days (not counted)
▶ Clock Running
Status: Canceled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 25, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 26, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Canceled: Mar 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 19 Ready for Release ⏸ Paused 49 —
Mar 19 → Mar 20 Canceled ▶ Running 1 2
Mar 20 → Mar 25 Ready for Release ⏸ Paused 3 —
Mar 25 → Mar 25 Assigned ▶ Running 0 2
Mar 25 → Mar 26 Scheduled ▶ Running 1 3
Mar 26 → Mar 26 Entered ▶ Running 0 3
Dispatch 0.0d
Holding 55.1d (excluded)
Coordinators 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
55.1 days
Coordinators
1.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 26, 2026 (280 days early)
📅
55.6 days Total Age
⏱️
50.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 221 days old
🚨
Primary Delay 50.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
53.5d
Canceled
1.5d
Scheduled
1.3d / 2.0d SLA
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/19/26 SReich - Creating a repair/pm.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330852
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 50.0 business days
🚫
Status: Canceled by Sherry Reich Mar 19, 4:00 PM
From: Ready for Release
To: Canceled
Duration in Previous: 71d 4h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Mar 20, 4:10 PM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 0h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Mar 25, 5:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-01T14:30:00.000+0000
🆕
Status: Entered by Sherry Reich Mar 26, 3:00 PM
From: Scheduled
To: Entered
Duration in Previous: 21h 25m
🚫
Status: Canceled by Sherry Reich Mar 26, 3:06 PM
From: Entered
To: Canceled
Duration in Previous: 5m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details