Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330853 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6202 — 407 North Brentwood, Lufkin TX, 75904

Jan 6, 2026 → Jul 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Jul 7, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 21, 2026
94 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 22, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
May 22 → Jun 18, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 18 → Jun 18, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 18 → Jun 25, 2026
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Jul 7, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Jul 7, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 21 Ready for Release ⏸ Paused 94 —
May 21 → May 21 Assigned ▶ Running 0 1
May 21 → May 22 Scheduled ▶ Running 1 2
May 22 → May 22 Entered ▶ Running 0 2
May 22 → Jun 18 Ready for Release ⏸ Paused 18 —
Jun 18 → Jun 18 Assigned ▶ Running 0 2
Jun 18 → Jun 18 Scheduled ▶ Running 0 2
Jun 18 → Jun 18 Entered ▶ Running 0 2
Jun 18 → Jun 18 Assigned ▶ Running 0 2
Jun 18 → Jun 25 Scheduled ▶ Running 4 6
Jun 25 → Jun 25 Entered ▶ Running 0 6
Jun 25 → Jul 7 Ready for Release ⏸ Paused 7 —
Jul 7 → Jul 7 Assigned ▶ Running 0 6
Jul 7 → Jul 7 Scheduled ▶ Running 0 6
Holding 122.2d (excluded)
Coordinators 8.1d
Field Work 0.0d
Billing 12.0d
✗ SLA Missed
Holding (excluded from total)
122.2 days
Coordinators
8.1 days
Over SLA
Field Work
0.0 days
Billing
12.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 7, 2026 (177 days early)
📅
125.6 days Total Age
⏱️
95.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
120.6d
Assigned
0.0d / 0.5d SLA
Scheduled
8.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
7/7 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
PM Service is due
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330853
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 95.0 business days
👷
▶
4 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 133d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-27T19:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 22, 12:15 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 19.0 business days
👷
▶
3 Technician Assigned Jun 18, 11:27 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 26d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-26T18:30:00.000+0000
🆕
▶
3 Status: Entered Jun 18, 3:52 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: a0h5A00000HFAYSQA5, Chane Lacy
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-06-26T18:30:00.000+0000
⚠️ 5.0 business days
🆕
Status: Entered by Kaitlyn Kelch Jun 25, 3:00 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 23h, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Jul 6, 8:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 11d 5h
🗓️
▶
2 Status: Scheduled Jul 6, 8:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-07T17:45:00.000+0000
⏱️
▶
2 3x Labor Added Jul 7, 5:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled
To: Completed
Duration in Previous: 20h 54m
🏁
Status: Closed by Chane Lacy Jul 7, 5:54 PM
From: Completed
To: Closed
Duration in Previous: 21m
📄
Status: Ready to Bill by Timothy Amburgey Jul 8, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 10m
🚨 12.0 business days
📨
▶
3 Status: Invoice Pending Jul 23, 1:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-268130
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Jul 7, 1:45 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-268130

Work Details (3)

Name Type Status Qty Amount Date
WL-03286126 Labor Open 0.25 $0.00 Jul 7, 5:31 PM
WL-03286127 Labor Open 0.75 $0.00 Jul 7, 5:31 PM
WL-03286128 Travel Open 8 $0.00 Jul 7, 5:31 PM

Details