Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330854 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6439 — 4230 John Ben Shepperd Parkway, Odessa TX, 79762

Jan 6, 2026 → Apr 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 16 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 17, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 25, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 9 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 7, 2026
7 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 17 Ready for Release ⏸ Paused 47 —
Mar 17 → Mar 17 Assigned ▶ Running 0 1
Mar 17 → Mar 25 Scheduled ▶ Running 6 7
Mar 25 → Mar 27 Reschedule ▶ Running 2 9
Mar 27 → Mar 27 Assigned ▶ Running 0 9
Mar 27 → Apr 7 Scheduled ▶ Running 7 16
Apr 7 → Apr 7 Tech On Site ▶ Running 0 16
Holding 49.6d (excluded)
Coordinators 17.2d
Field Work 0.6d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
49.6 days
Coordinators
17.2 days
Over SLA
Field Work
0.6 days
Billing
0.7 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 7, 2026 (268 days early)
📅
63.6 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Curtis Sprague — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 6, 2026
Visit 2 Apr 7, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
48.0d
Scheduled
14.6d / 2.0d SLA
Reschedule
2.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.7d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/26 CDempsey- notified Curtis of correction.

4.9.26 hshaw - missing mileage to Site on 04/07

🔧 Work Performed
Performed PM, wiped down kiosk.
🔍 Technician Findings
Located unit listed on WO. Unit was online and fully functional with no damage on arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330854
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 48.0 business days
👷
▶
3 Technician Assigned Mar 17, 11:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 69d 0h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-26T16:45:00.000+0000
⚠️ 7.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 25, 2:54 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 3h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Mar 27, 3:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-07T14:00:00.000+0000
💵
Expenses Added Mar 27, 4:33 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.9 business days
🔧
▶
2 Status: Tech On Site Apr 7, 9:58 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 9, 500
⏱️
2x Labor Added Apr 7, 10:04 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Curtis Sprague Apr 7, 2:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 58m, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Apr 9, 11:03 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 20h
🚗
▶
2 Travel Added Apr 9, 11:11 AM
Travel Added → Status: Closed
🏁
Status: Closed by Curtis Sprague
From: WO Correction Needed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw Apr 9, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15m
📨
▶
2 Status: Invoice Pending Apr 9, 4:44 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Apr 12, 9:59 PM
Invoice Number: SM-258851

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
Apr 7, 10:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-258851

Work Details (6)

Name Type Status Qty Amount Date
WL-03163382 Expenses Open 1 $0.00 Mar 27, 4:33 PM
WL-03175678 Labor Open 9 $0.00 Apr 7, 10:02 AM
WL-03175679 Travel Open 500 $0.00 Apr 7, 10:02 AM
WL-03175681 Labor Open 0.5 $0.00 Apr 7, 10:04 AM
WL-03175682 Labor Open 0.5 $0.00 Apr 7, 10:04 AM
WL-03179408 Travel Open 10 $0.00 Apr 9, 11:11 AM

Details