Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330859 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6510 — 1831 E MADISON AVE, Mankato MN, 56001

Jan 6, 2026 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 25, 2026
53 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 27, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 25 Ready for Release ⏸ Paused 53 —
Mar 25 → Mar 25 Assigned ▶ Running 0 1
Mar 25 → Mar 27 Scheduled ▶ Running 2 3
Mar 27 → Mar 27 Tech On Site ▶ Running 0 3
Holding 55.6d (excluded)
Coordinators 2.0d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
55.6 days
Coordinators
2.0 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
56.6 days Total Age
⏱️
54.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 54.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
54.0d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/27/26 Traveled to site Found unit online upon arrival Completed PM Completed testing Completed paperwork Closed WO
🔍 Technician Findings
Unit needed 2026 PM Unit is online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330859
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 54.0 business days
👷
▶
3 Technician Assigned Mar 25, 7:35 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 77d 8h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-27T15:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Mar 25, 8:43 PM
Scheduled For: 2026-03-27T16:00:00.000+0000
⏳ 2.4 business days
📅
Dispatch Scheduled by Ronnie Salone Mar 27, 11:29 AM
Scheduled For: 2026-03-27T17:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Mar 27, 12:08 PM
Scheduled For: 2026-03-27T18:00:00.000+0000
🔧
▶
2 Status: Tech On Site Mar 27, 1:57 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 1
⏱️
Labor Added Mar 27, 2:24 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Ronnie Salone Mar 27, 2:32 PM
From: Tech On Site
To: Completed
Duration in Previous: 35m
🏁
Status: Closed by Ronnie Salone Mar 27, 2:38 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 31, 5:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
▶
2 Status: Invoice Pending Mar 31, 6:07 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257965

Bottlenecks

Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Mar 27, 2:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-257965

Work Details (3)

Name Type Status Qty Amount Date
WL-03163005 Labor Open 0.25 $0.00 Mar 27, 2:00 PM
WL-03163006 Travel Open 1 $0.00 Mar 27, 2:00 PM
WL-03163079 Labor Open 0.5 $0.00 Mar 27, 2:24 PM

Details