Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330860 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1366 — 5140 County Line Rd, Lakeland FL, 33811

Jan 6, 2026 → May 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 22 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 22, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Apr 22 → May 21, 2026
21 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 21 → May 21, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 6, 2026 Completed: May 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 22 Ready for Release ⏸ Paused 73 —
Apr 22 → Apr 22 Assigned ▶ Running 0 1
Apr 22 → May 21 Scheduled ▶ Running 21 22
May 21 → May 21 Tech On Site ▶ Running 0 22
Holding 75.6d (excluded)
Coordinators 21.7d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
75.6 days
Coordinators
21.7 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 21, 2026 (224 days early)
📅
95.6 days Total Age
⏱️
74.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 74.0 days stuck in "Ready for Release"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
74.0d
Scheduled
21.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330860
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 74.0 business days
👷
▶
3 Technician Assigned Apr 22, 2:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 3h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-29T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 23, 4:10 PM
Scheduled For: 2026-05-01T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 1:23 PM
Scheduled For: 2026-05-04T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 24, 5:07 PM
Scheduled For: 2026-05-01T17:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 28, 9:16 AM
Scheduled For: 2026-05-05T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 4:24 PM
Scheduled For: 2026-05-08T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 4:33 PM
Scheduled For: 2026-05-06T17:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson May 1, 10:27 AM
Scheduled For: 2026-05-07T17:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 4, 4:01 PM
Scheduled For: 2026-05-12T17:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 7, 11:45 AM
Scheduled For: 2026-05-19T17:30:00.000+0000, 2026-05-12T17:30:00.000+0000
📅
▶
2 Dispatch Scheduled May 7, 2:38 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-13T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 11, 9:32 AM
Scheduled For: 2026-05-20T17:30:00.000+0000
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled May 19, 11:58 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-21T14:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Lewis May 21, 11:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 21h
🚗
4x Travel Added May 21, 1:02 PM
Type: Travel, Expenses, Labor
Status: Open
Qty: 9, 1, 0.35
✔️
Status: Completed by Robert Lewis May 21, 1:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 16m
🏁
Status: Closed by Robert Lewis May 21, 4:33 PM
From: Completed
To: Closed
Duration in Previous: 3h 24m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill May 22, 5:35 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🚨 15.8 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-262884

Bottlenecks

Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 21, 10:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-262884

Work Details (4)

Name Type Status Qty Amount Date
WL-03234304 Travel Open 9 $0.00 May 21, 1:02 PM
WL-03234305 Expenses Open 1 $0.00 May 21, 1:02 PM
WL-03234306 Labor Open 0.35 $0.00 May 21, 1:02 PM
WL-03234307 Labor Open 1 $0.00 May 21, 1:02 PM

Details