Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330867 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4822 — 40500 MURRIETA HOT SPRINGS RD, Murrieta CA, 92563

Jan 6, 2026 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (46 biz days late)
Active: 63 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Feb 3 → May 2, 2026
62 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 2 → May 2, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Jan 6, 2026 Completed: May 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 3 Ready for Release ⏸ Paused 18 —
Feb 3 → Feb 3 Assigned ▶ Running 0 1
Feb 3 → May 2 Scheduled ▶ Running 62 63
May 2 → May 2 Tech On Site ▶ Running 0 63
Holding 20.6d (excluded)
Coordinators 62.2d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
20.6 days
Coordinators
62.2 days
Over SLA
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
81.6 days Total Age
⏱️
62.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
61.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 62.2 days stuck in "Scheduled"
⏱️
Total Delay 61.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
19.0d
Scheduled
62.2d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Disengaged seat lock to open up seat portion of kiosk,Powered unit off, and pulled away from wall. Did a double cleaning of outside surface of unit, first removed all grime and gunk off of touchscreen as well as kiosk. Next sprayed with antibacterial to sanitize unit for my use and customer use. Next open the tower of unit and began to vacuum all the dust that had accumulated. Once cleaning completed powered unit back on with combo cal tool and keyboard plugged in. Once powered on completed PM checklist requirement. Calibrated scale , touchscreen and ran combo cal test but test did not pass. Ran test 5 more times but system pressure checked kept failing. Replaced cuff and air line and ran test 3 more time. BP still not passing system pressure check so new BP needed. Unit closed back up and informed pharmacy someone would return for follow up repair
🔍 Technician Findings
Kiosk found powered on with towered LED lights burned out but no physical customer damage
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330867
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 19.0 business days
👷
▶
3 Technician Assigned Feb 3, 5:46 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 7h, 1m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-09T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 4, 1:31 PM
Scheduled For: 2026-02-11T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 6, 12:32 PM
Scheduled For: 2026-02-16T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 6, 2:34 PM
Scheduled For: 2026-02-12T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 9, 1:18 PM
Scheduled For: 2026-02-16T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 10, 10:51 AM
Scheduled For: 2026-02-17T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 12, 12:28 PM
Scheduled For: 2026-02-17T18:00:00.000+0000, 2026-02-17T19:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 16, 2:24 PM
Scheduled For: 2026-02-19T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 16, 3:36 PM
Scheduled For: 2026-02-19T19:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 17, 1:09 PM
Scheduled For: 2026-02-19T20:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Omar Serrano Feb 19, 10:59 PM
Scheduled For: 2026-02-25T19:00:00.000+0000
⏳ 3.1 business days
📅
Dispatch Scheduled by Michael Burris Feb 24, 9:48 AM
Scheduled For: 2026-02-26T19:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 24, 10:15 AM
Scheduled For: 2026-02-26T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 24, 10:27 AM
Scheduled For: 2026-02-25T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 24, 2:21 PM
Scheduled For: 2026-02-26T18:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 25, 9:40 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-26T20:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 25, 9:46 AM
Scheduled For: 2026-02-26T22:30:00.000+0000, 2026-02-27T19:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 25, 4:06 PM
Scheduled For: 2026-03-03T19:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 27, 12:54 PM
Scheduled For: 2026-03-03T20:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 27, 1:23 PM
Scheduled For: 2026-03-03T21:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 27, 3:54 PM
Scheduled For: 2026-03-06T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 3, 11:47 AM
Scheduled For: 2026-03-12T18:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 11, 7:09 PM
Scheduled For: 2026-03-12T20:00:00.000+0000
⏳ 2.6 business days
📅
Dispatch Scheduled by Omar Serrano Mar 13, 9:59 AM
Scheduled For: 2026-03-23T20:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 19, 1:46 PM
Scheduled For: 2026-03-23T21:30:00.000+0000, 2026-03-23T22:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Mar 19, 2:54 PM
Scheduled For: 2026-03-23T21:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 23, 12:29 PM
Scheduled For: 2026-03-23T22:30:00.000+0000, 2026-03-23T23:30:00.000+0000
📅
Dispatch Scheduled by Omar Serrano Mar 23, 1:13 PM
Scheduled For: 2026-03-30T23:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Omar Serrano Mar 30, 9:34 PM
Scheduled For: 2026-04-06T16:30:00.000+0000
⏳ 3.3 business days
📅
Dispatch Scheduled by Michael Burris Apr 2, 2:38 PM
Scheduled For: 2026-04-07T16:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Apr 2, 4:02 PM
Scheduled For: 2026-04-08T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Apr 3, 4:58 PM
Scheduled For: 2026-04-09T16:30:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Omar Serrano Apr 8, 9:18 AM
Scheduled For: 2026-04-08T20:00:00.000+0000
📅
Dispatch Scheduled by Omar Serrano Apr 8, 11:34 PM
Scheduled For: 2026-04-14T16:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Apr 9, 10:22 AM
Scheduled For: 2026-04-15T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Apr 14, 12:05 PM
Scheduled For: 2026-04-20T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Apr 15, 12:46 PM
Scheduled For: 2026-04-21T16:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Apr 15, 1:49 PM
Scheduled For: 2026-04-22T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Apr 17, 10:29 AM
Scheduled For: 2026-04-23T16:30:00.000+0000, 2026-04-22T20:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Apr 17, 10:34 AM
Scheduled For: 2026-04-22T21:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Omar Serrano Apr 23, 10:49 AM
Scheduled For: 2026-04-28T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Omar Serrano Apr 24, 12:25 PM
Scheduled For: 2026-04-27T23:30:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Apr 28, 11:07 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-04-29T20:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Apr 28, 3:45 PM
Scheduled For: 2026-05-08T20:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Omar Serrano May 1, 4:08 PM
Scheduled For: 2026-05-01T20:00:00.000+0000
🔧
Status: Tech On Site by Omar Serrano May 1, 10:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 87d 3h
⏱️
3x Labor Added May 1, 11:16 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 84
✔️
▶
2 Status: Completed May 1, 11:24 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Omar Serrano
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw May 5, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
📨
▶
3 Status: Invoice Pending May 5, 11:54 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-261010
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 62.2 business days (threshold: 2.0 business days)
Exceeded by 60.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Omar Serrano
Scheduled
May 1, 4:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-261010

Work Details (3)

Name Type Status Qty Amount Date
WL-03212020 Labor Open 1 $0.00 May 1, 11:16 PM
WL-03212021 Labor Open 2.5 $0.00 May 1, 11:16 PM
WL-03212022 Travel Open 84 $0.00 May 1, 11:16 PM

Details